Customer Offering Manager

2 weeks ago


Auckland City, New Zealand Amplifon Group Full time

**About Us**:Explore your next career step with Amplifon, a global leader in the hearing care retail industry. Here in New Zealand, Amplifon trades under two brands; Bay Audiology and Dilworth Hearing, working together to help our customers rediscover all the emotions of sound.Located in Takapuna, our NZ support office is close to SH1 motorway and Akoranga bus depot.**About the Role**:As the Customer Offering Manager, you'll be responsible for all aspects of customer offering and product management for both Bay Audiology and Dilworth Hearing. This includes management of pricing, promotions, our product portfolio, roadmap plans and product lifecycles. You'll be developing and executing customer offering strategies that improve our customer experience and deliver results for our business**Key Responsibilities**:Product Management:

- Develop and manage the market plan for product delivery, product lifecycle, launches phase outs.
- Management of key stakeholders and gathering input into the plan and adjust as required.
- Understanding of customer needs, the field operational context and competitive landscape for potential impact on product decisions
- Understand the manufacturer landscape, global agreements and, in partnership with Supply Chain, manage local market hearing aid supplier relationships
- Monitor, manage and report on the manufacturer mix and, in partnership with Supply Chain, ensure the Manufacturer mix (Share of Wallet) is meeting local and global requirements
- Project Manage all stakeholders for delivery of product and pricing changes, including Supply Chain, Marketing, Sales & REX, Clinical Trainers.
- Develop new tools and processes to improve product, Pricing & Promotions planning and delivery
- Work with Supply Chain to support management of forecasting impacts with of product and pricing changes
- Monitor Amplifon App compatibility matrix, support troubleshooting and resolution
- Manage Insurance replacement portfolio management
- Assess and approve on-off orders for non-portfolio alternatives or special orders

Product and Promotion Management:

- Drive and manage promotions and discounting
- Deliver Pricing, Promotions, Average Selling Price and Product mix analytics, reporting and insights
- Understand competitive landscape and manage competitor pricing analytics to provide input into pricing decisions
- Present ASP strategies, performance, insights and plans to key stakeholders
- Manage key stakeholders and gain input into strategies to achieve required ASP

Customer Service Offering Management:

- Manage and maintain all service offering features and products for; included offering, service packs and ACC care plans across both businesses
- Develop new service offerings as required, work with Finance to develop business models and lead project teams to deliver to market

**To be successful in this role you'll**:

- Be degree-qualified, with proven experience in Product Management, Pricing & Service expertise in a health, service or retail industry, or have experience in the audiology industry
- Be comprehensive in your understanding of customer needs and customer offering strategy
- Ideally be familiar with the audiology industry competitor landscape, hearing aid solutions and regulatory landscapes to understand potential impacts on product decisions, but this is not essential if you've got the transferable skills from another industry
- Strong understanding of competitor landscape, providing insights for the business and input into product, pricing, promotion and service decisions
- Have in Depth Understanding of the Regulatory / Funder Environment in the context of product and pricing



  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Are you a dynamic and creative individual with a passion for marketing and promotions? Do you thrive in a fast-paced environment and have a knack for supporting successful campaigns? If so, we have the perfect opportunity for you! The Warehouse Group (TWG) is a New Zealand success story, evolving from a single The Warehouse store to...


  • Auckland City, New Zealand The Warehouse Full time

    Company Description Are you a dynamic and creative individual with a passion for marketing and promotions? Do you thrive in a fast-paced environment and have a knack for supporting successful campaigns? If so, we have the perfect opportunity for you! The Warehouse Group (TWG) is a New Zealand success story, evolving from a single The Warehouse store to...


  • Auckland, Auckland, New Zealand Warehouse Group Full time

    Company DescriptionAre you a dynamic and creative individual with a passion for marketing and promotions? Do you thrive in a fast-paced environment and have a knack for supporting successful campaigns? If so, we have the perfect opportunity for youThe Warehouse Group (TWG) is a New Zealand success story, evolving from a single The Warehouse store to become...


  • Auckland, New Zealand Warehouse Group Full time

    Company DescriptionAre you a dynamic and creative individual with a passion for marketing and promotions? Do you thrive in a fast-paced environment and have a knack for supporting successful campaigns? If so, we have the perfect opportunity for you!The Warehouse Group (TWG) is a New Zealand success story, evolving from a single The Warehouse store to become...

  • Butchery Assistant

    4 weeks ago


    Wellington City, New Zealand Foodstuffs North Island Full time

    Our butchery packers are responsible for assisting our manager to provide an unrivalled customer experience in our butchery department. We have both full time and part time roles on offer - so if this is you, let's talk! You'll be responsible for keeping the butchery case looking its best by efficiently packing and labelling meat, ensuring that our product...

  • Customer Manager

    3 weeks ago


    Auckland City, New Zealand Allpress Espresso Full time

    We are keen to hear from coffee enthusiasts who are passionate about customer/account management. If this sounds like you, then this could be the perfect role for you! We are looking for an enthusiastic individual to join our valued sales team. This role is the lead problem solver, business builder and brand advocate that drives enhanced business. They will...

  • Customer Manager

    2 weeks ago


    Auckland City, New Zealand New Zealand Trade and Enterprise Full time

    We have a diverse & collaborative environment that inspires lifelong learning. - We offer hybrid working that enables work life balance and 5 weeks annual leave. - We are focused on holistic wellbeing to support you to be your best self. Use your commercial nous and consumer brands expertise to help grow New Zealand companies internationally bigger better...


  • Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

    **Customer Advocacy Manager**: - **Reference**: 33982 - **Posted on**: 10 Apr 2024 - **Closes on**: 02 May 2024 12:00 - **Locations**: Auckland - Central - **Job level**: Management (8+ years) - **Work type**: Full-time - **Additional info**: Customer Advocacy Manager_Final_ Nov 23.pdf **What You'll Be Doing | Mō te Tūranga** In this newly created role,...

  • Customer Manager

    2 weeks ago


    Auckland City, New Zealand New Zealand Trade and Enterprise Full time

    This role is based in Tamaki Makaurau, Auckland. **Who are we | Ko Te Taurapa Tūhono tēnei** Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE) purpose is simple - to grow companies internationally, bigger, better and faster, for the good of New Zealand. You would be joining the Export Customer team - we are a friendly passionate team of...


  • Auckland City, New Zealand AA New Zealand Full time

    **What You'll Be Doing | Mō te Tūranga** In this newly created role, the Customer Advocacy Manager oversees AA's complaints management framework and program, including leadership of the operational team that support the current way of working. They champion and maintain strong customer advocacy practices to enhance satisfaction, working across business...


  • Auckland City, New Zealand Integrated Control Technology Full time

    **Location: Auckland, New Zealand**: **Role Type: Permanent, Full-time**: We are looking for a passionate and inspiring leader to step into the role of Customer Service Manager at ICT's global headquarters right here in Rosedale on the North Shore. **How you’ll make an impact**: As the Customer Service Manager, you will be responsible for leading our...


  • Auckland City, New Zealand Integrated Control Technology Full time

    **Location: Auckland, New Zealand**: **Role Type: Permanent, Full-time**: We are looking for a passionate and inspiring leader to step into the role of Customer Service Manager at ICT's global headquarters right here in Rosedale on the North Shore. **How you’ll make an impact**: As the Customer Service Manager, you will be responsible for leading our...


  • Auckland City, New Zealand IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Auckland City, New Zealand New Zealand Government Full time

    Sales operations leadership role - Based in East Tamaki, Auckland with work from home options. - Join a large, commercial sales team with a passion to succeed. There's something really special about our people and the fantastic work they do at NZ Post Tukurau Aotearoa. There's a deep and far-reaching sense of pride for the role we all play in making...


  • Auckland City, New Zealand Douglas Pharmaceuticals Full time

    **The role** As part of our consumer growth strategy, we strive to expand into new channels while maintaining our commitment to delivering first-class customer service to our retail customers, retail partners and our own internal customers. We are seeking a dynamic and experienced Customer Services Manager to lead our customer service operations and drive...


  • Auckland City, New Zealand Air Liquide Full time

    Air Liquide New Zealand provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment. Air Liquide New Zealand is a market leader in home healthcare services supplying medical gases and equipment in New Zealand. It's extended homecare network services...


  • Auckland City, New Zealand ASB Bank Full time

    **Customer Assistance Manager** ***: - Provide leadership and support across Collections & Credit Solutions - Experience and understanding of collections and hardship activities and processes - Support good customer outcomes **Te Tūranga | The role**: As a **Customer Assistance Manager** you will provide a high level of support and service to our...


  • Auckland City, New Zealand Hill's Pet Nutrition Full time

    No Relocation Assistance Offered 154376 - Auckland, North Island, New Zealand **About Hill’s** We are Hill’s - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are part of Colgate-Palmolive a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and...


  • Auckland City, New Zealand Spark New Zealand Full time

    **Who We Are** We're inspired by the power of transformation. The data-driven innovation we deliver for our customers lets them transform today to redefine tomorrow. Qrious is owned by Spark NZ and offers a range of products and services across data, analytics, AI, and data-powered customer engagement. **Vision For Role** As Customer Success Manager,...


  • Auckland City, New Zealand Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...