Customer Services Manager

1 week ago


Auckland City, New Zealand Douglas Pharmaceuticals Full time

**The role**

As part of our consumer growth strategy, we strive to expand into new channels while maintaining our commitment to delivering first-class customer service to our retail customers, retail partners and our own internal customers. We are seeking a dynamic and experienced Customer Services Manager to lead our customer service operations and drive efficiency and high performance in support of our growth objectives.

You will report into our General Manager Sales and be an integral part of the leadership team, working with the National Key Account Manager and National Sales Managers.

You will play a pivotal role in overseeing and optimising our customer service operations for the Consumer business segment. You will identify opportunities for process automation, streamline systems and processes, and improve response times, ultimately enhancing overall efficiency and customer satisfaction. You will be responsible for managing a team of customer service representatives, ensuring they are well-trained and equipped to deliver excellence in all support functions.

This is a newly created role where there is so much opportunity and potential. We would be excited to hear from you on how you can help us drive the success of our customer services team.

**You will be**
- A strong **LEADER** - you have experience leading a team. You have led, supported and guided teams in the past and are motivated by the team doing well.
- A **CUSTOMER SERVICE** professional - you have proven success in this area, you have an understanding of customer service principles and best practices.
- Strong **TECHNICAL** skillset - you have used CRM software, SAP and relevant tools before. You are technically savvy.
- A **PROBLEM SOLVING** mindset - you can deescalate effectively, you can resolve conflict and solve problems.
- A **RELATIONSHIP BUILDER** - you will be awesomely expert at building relationships and getting people on side, working with people and valuing their expertise.

You will be an excellent communicator, have strong interpersonal skills and detail orientated. You have strong organisational and time management skills and be driven by analytics and metrics.

**Are you ready to be a part of it?**

**What we offer**
- Flexible working options, so you can get the best out of work and life
- THRIVE Wellbeing programme
- Regular onsite events to celebrate our diversity
- Five weeks leave from your sixth anniversary
- Career growth - we continuously develop our people and promote internally
- Life and income protection insurance
- Discounted products from our consumer and nutraceutical ranges including Clinicians, BraveFace, Bio Oil, Nexcare, to name a few

**About Douglas**

Douglas Pharmaceuticals one of New Zealand's healthcare success stories starting from humble beginnings in West Auckland over 50 years ago to having an ever-expanding footprint into local and global markets. We're working to develop, trial, manufacture, test, pack and distribute the very best medicines, nutraceuticals and products to over 40 countries.

**Next steps**

**Legitimacy statement



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