Customer Installations Manager

6 months ago

Auckland City, New Zealand Air Liquide Full time

Air Liquide New Zealand provides innovative, responsive and customer focused services to our product range, which improves the performance of our customers while helping protect the environment. Air Liquide New Zealand is a market leader in home healthcare services supplying medical gases and equipment in New Zealand. It's extended homecare network services home oxygen patients across the country. We are absolutely committed to the patient and to delivering both patients and health providers with high-quality products and services.

As a Customer Installations Manager, you will be responsible for the management and administration of the National Engineering Team’s activities as aligned with budget and timeframes set and providing technical and engineering support to ensure sound practices are used in conducting company activities.

You will provide Air Liquide technology to industrial customers, including overseeing quotes for and management of new customer installations and major plant improvements and to maintain Air Liquide equipment both internally and installed at customer sites.

**How will you CONTRIBUTE and GROW?**:

- In all areas of responsibility, maintain the company's health and safety objectives and targets, including ensuring that the workplace is at all times free of hazards and is a safe and clean working environment
- Operate in accordance with, and comply with, the Air Liquide Group’s Industrial Management System (IMS), and Air Liquide “Bluebook” as located on the Company Intranet site.
- Manage the Customer Services Engineering team in their day to day responsibilities, ensuring effective management, guidance, performance and career development of team members
- Manage contractors and suppliers in their interactions with Air Liquide, ensuring their compliance with ALNZ safety and operational expectations
- Management of the Customer Services Technicians to maximise in-house resourcing and ensure ongoing efficiency and productivity targets are maintained
- Management of departmental activities, including scheduling of maintenance and installations according to current priorities
- Responsible for efficiency and business management of the on-site (FLOXAL and other onsite generators) sites within ALNZ
- Up to date operation, technical evaluation, monthly performance report, business analysis and work with Engineering staff to maximise business profitability
- Management of maintenance spares, parts purchasing and stock control in line with nominated budgets.
- Manage and oversee the purchasing processes utilising the Information Technology system and defined purchase ordering procedures to achieve nominated key performance indicators
- Management of the maintenance activities in the computerised maintenance management system (CMMS) (MEX), including ensuring that all activities are undertaken according to prescribed schedules and that the required updates are entered into the system in a timely manner
- Manage all requests from customers (both installation and maintenance related), including site visits and inspections as required
- Providing accurate cost estimates for customer installations (including collation of capital expenditure requests), and conducting regular reviews of performance against targets for all projects undertaken
- Assess and review policies and procedures, including development, implementation and ensuring compliance with Safe Operating Procedures, Job Safety Analysis documentation and customer defined site access procedures as required
- Facilitate seamless interaction between the Installations and Engineering Team and all other departments in the business
- Liaise with the National Sales Support Coordinator to ensure that customers are correctly invoiced for any chargeable work and for monthly charges for on-site installations

**Are you a MATCH?**:

- Technical or Engineering degree (Chemical, Mechanical or Electrical preferred)
- Hands on supervisory experience and team management
- Working understanding of process and technology used in the facilities
- Working understanding of mandatory regulatory requirements applicable to the operation of the facilities
- Proven project implementation skills
- Ability to use specific packages (AutoCad or MS Visio as examples) desirable
- Excellent communication and interpersonal skills (both written and verbal), including the ability to adapt the message to the audience to ensure clarity and understanding
- Demonstrated leadership capability and conflict resolution
- Customer focused
- Decisive and Outcome focused
- Ability to influence, gain commitment and motivate others
- Excellent problem solving skills and ability to manage competing priorities

**We OFFER**:

- Full-time permanent role based in Penrose, Auckland NZ
- Work from home for up to 2 days per week
- Health insurance for you and your family
- Life insurance
- Free-onsite parking
- Opportunities to undertake interesting and challenging work with top tier b

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