Administrative Supervisor

4 months ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full time

**Mō te tūnga | About the role**

The **Administrative Supervisor** provides day-to-day supervision of administration teams from Respiratory, Gastroenterology, Infection Management Service and Nephrology; providing technical advice and expertise, guiding the team to deliver in an effective, efficient and high-quality manner, alongside handling a portfolio of tasks. The Supervisor supports the Administrative Team Leader to maintain patient flow and meet the ongoing changing needs of the Services.

This position is for a fixed term (04/07/2025) working full-time hours Monday to Friday.

**Specifically, the role is responsible for**:

- Supporting the clinical team and patient flow by supervising the delivery of a continuous, high-quality service.
- Working with team members to support an equitable spread of work.
- Supporting the development of a team culture which ensures that the patient is at the centre of our work.
- Working with the Team Leader to support engagement with clinical staff and ensuring that expectations of service are aligned with resources.
- Ensuring that up to date and complete documentation is maintained for all administrative processes and procedures in conjunction with the quality framework.
- Monitoring activity to ensure agreed processes and procedures are adhered to and result in a high level of data and systems integrity.
- Team members are supported to be effective and efficient in their roles through the provision of orientation, training and coaching.
- Administration outputs and outcomes are measured through monitoring of agreed key result areas to provide reporting as necessary, and to identify improvement opportunities that will increase both the quantity and quality of the patient experience.
- Patient and staff complaints or incidents are managed in a timely and people-centric manner ensuring that the root cause of the concern is identified, and actions taken to prevent or mitigate the situation in the future.
- Contributing to project activity to support timely, quality and cost-effective delivery.

**Ngā pūkenga me ngā wheako | Skills and experience**

**Essential**
- Demonstrated leadership experience of a small to medium team - this can include project lead work, initiative in taking the lead in change processes.
- An expert SI PICS (South Island Patient Information Care System) user
- Experience with data management and information systems
- Experience and familiarity with administrative procedures and tools (e.g. Word processor, Spreadsheet).
- Exceptional diplomacy and interpersonal skills - ability to facilitate sensitive issues when necessary, negotiating and influencing.
- Demonstrated success in leading and delivering on improvement initiatives.
- Demonstrated strong customer focus.

**Desirable**
- Experience working in a tertiary hospital
- Qualification in people management or business/information processes

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Canterbury, is driven by our **ā Mātou Uara (Our Value**s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Health New Zealand**

When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you

**Nau mai, haere mai, tauti mai**

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