Customer Operations Administrators

3 days ago


Hamilton, New Zealand Paragon Recruitment Ltd Full time

Flexible Options available with the option of working from home 2 days per week
- $100 health + wellbeing allowance per annum, health insurance, discount off your power bill
- Fixed daytime rosters Monday - Friday, hours between 8am - 5pm - NO weekend work

**About the role**:
We have a fantastic opportunity for a Customer Operations Administrator to join a team of friendly people who love what they do and helping the customer in any way they can.

The roles are multi-faceted, so you’ll have the opportunity to learn and work across our support functions including Metering, Billing, Payments, Switching and Compliance, which will ensure you have plenty variety to keep you challenged and constantly learning.

You will provide high quality administrative support across a broad range of operational activities. You will be technically apt, are able to work accurately, and with good attention to detail. Your problem solving and investigative skills will be put to the test ensuring no customer enquiry is left undone, no matter how small.

We have full time roles available in our awesome Hamilton office with the opportunity to work from home 2 days per week post your training period

**You bring**:

- A friendly and approachable personality with strong written and verbal communication
- Confidence to receive and make calls and negotiate with customers
- Excellent attention to detail and ability to learn on the job
- Demonstrated customer service experience with high emotional intelligence
- Resilience, some of the calls are complex and can be emotionally taxing, and require extensive problem solving skills

**Whats on offer and who are Genesis?**

On offer is a generous wellbeing package ontop of your salary, such as life and health insurance, 4% Kiwisaver contributions, an energy discount, wellbeing allowance and great pathways and career progression.

At Genesis, we're in the business of keeping the lights on for Aotearoa, but that's not all we do here We have a diverse portfolio of assets, which creates a diverse and dynamic portfolio of people and work. We believe in succeeding together, growing with energy, and delivering a difference for our people, our customers, and the communities we're part of.



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