Operations Administrator

2 weeks ago


Hamilton, New Zealand Waikato Regional Council Full time

**Mo te turanga | About the role**
- Management and processing of the customer feedback.
- Assisting with in house Public Transport system updates.
- Providing business support across the PT Operations teams.
- Supporting community and stakeholder engagement programmes and activities when required.
- Delivering exceptional customer service for customers that serves to enhance their journey experience on Public Transport.
- Supporting continuous improvement initiatives.
- Management and processing of monthly invoicing and purchase order requests.
- Organising Travel arrangements across the PT Operations teams.
- Organising, attending, minuting, and contributing to meetings where required.

**Mo te tangata | About you**
- Are you looking for the next step in your career within the public transport sector? Do you want to make a difference to people's lives and our environment through outstanding public transport services? Well look no further
- We are looking for someone to join our public transport team to help us coordinate the various operational aspects of our public transport services. This role is necessary to ensure our bus, train and on demand services provide the best experience they can for our customers across the Waikato region.
- You will be someone who works well within a team, has a calm demeanour when responding to unplanned situations, and can bring their own relevant knowledge and experience to the job.
- As part of the Operations Public Transport team, your role will sit between customer service counter activities and other operational activities, as well as ticketing, stakeholder engagement and business support activities.

**Mō ngā pūkenga | Qualifications**
- NZQA Level 3 in Literacy and numeracy or equivalent.
- Minimum of one year customer service experience including administrative support.
- Able to learn and operate relevant support systems both manual and computerised.

**Mō mātou | About us**
- We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.
- Our mahi is as diverse as the region we care for and the people who share it. Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.
- Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.
- If you’d like to understand more about what we do please click here **The work we do | Waikato Regional Council **.
- By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better.
- Together, we’ll create a sustainable future that will make a positive difference to people’s lives.

**Mō te tuku tono | How to apply**
- Applicants will be reviewed as they come in and this role will close on **Monday 18 November 2024.**:

- For a copy of the **Role Description, **please click here **. **:



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