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Operations Support Administrator

4 weeks ago

Hamilton, New Zealand Johnson Controls Full time

**Build your best future with the Johnson Controls team**

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

We are needing an **Operations Support Administrator** to join our team in **Hamilton**

We are the leading fire protection specialists in New Zealand and we have been protecting people and property here for over 130 years and enjoy a reputation as providing the most capable and reliable safety products and services nationwide.

Wormald is part of Johnson Controls, a global technology leader serving a wide range of customers in more than 150 countries. In total, our 117,000 employees create intelligent buildings, efficient energy solutions, and integrated infrastructure, and security solutions.

**What we offer**:

- Competitive salary package including staff benefits
- Excellent team culture
- Ongoing training and opportunities for professional development and upskilling

**What you will do**:

- Planned/unplanned technician scheduling & dispatch management
- Customer service requests coordination (from initiation to completion)
- BWOF Compliance
- Parts management, billings, and assist with collections

**How you will do it**:

- Maintain good relationships with both internal and external customers
- Identify ways to improve business processes, services and the professionalism of the company
- Contribute to the profitability of the business through the provision of accurate, timely, relevant, and insightful business information

**What we look for**:

- Must demonstrate the ability to work independently and possess solid organisational and attention to detail skills
- Must have strong interpersonal skills to effectively communicate
- Associate degree preferred with industry experience managing service operations and/or service scheduling
- Please note pre-employment checks - including reference checks, medical, criminal record check, and drug & alcohol testing - will form part of the eligibility process._

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