Operations Administrator

1 month ago


Manukau City, New Zealand Cardinal Logistics (NZ) Full time

**Posted**:
07/11/2024**Closing Date**:
07/12/2024**Job Type**:
Permanent - Full Time**Location**:
Manukau**Job Category**:
Customer Solutions,Transport,Warehouse**We are looking for a motivated & dymanic person to join our team who will work across our Auckland sites. In this role you will be working closely along side our customers and operational team. Providing exceptional customer service is at the forefront of this this role. We pride ourselves in ensuring customers always have a positive experience. Having a procative apporach, analytical mind, attention to detail are essential.**

Cardinal is a leading partner to many of New Zealand’s well known companies in food, beverage, grocery and personal healthcare. We offer an end-to-end logistics solution to our customers, which offers the opportunity for our team members to develop, upskill and progress within the business. Our teams strive to be “Best in Class”.

**Working Hours**:
Monday to Friday, 10:30am - 7:00pm

**The successful applicant will be responsible for**:

- Manage open tickets and resolve in a timely manner
- Process customer orders prompty and accurately & make adjustments as requested
- Prepare the delivery documentation and relay important delivery instructions to key stakeholder.
- Supporting initiatives to improve the overall customer service experience and programs
- Provide support/cover for other administrative tasks such as POD uploading support

**Ideal applicant will be**:

- Driven and provide exceptional customer service
- Able to work collaboratively with the team
- Able to problem solve

**Ideal applicant will have**:

- At least 2 years working within the warehouse/logistics industry
- Certificate in Customer Care or Logistics would be advantageous
- Proven SAP experience (advantageous)
- Demonstrating a customer-focused mindset that prioritises the needs and satisfaction of customers
- Analytical skills and have the ability to analyse data
- Intermediate level of experience using Microsoft suite
- Prior experience using TMS or WMS system & CRM system

**What we can offer**:

- A competivie remuneration package
- Membership to the Cardinal Perks Program (discounts with some of NZ's major retailers)
- Life insurance
- Ongoing professional training and development



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