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Regional Retail Manager New Zealand

4 months ago

Auckland City, New Zealand Deadly Ponies Full time

Regional Retail Manager New Zealand - HQ, Auckland

We’re looking for a proven retail leader for our role of Regional Manager | New Zealand, to join our close-knit, fun, and high-performing retail team. Putting the Deadly Ponies customer at the forefront, you’ll lead the New Zealand retail network to achieve ambitious sales growth, carrying out the vision of our Founders and Directors. This role will focus on ensuring that our brand is represented to the highest standard - by training our team, driving sales, and elevating the customer experience through outstanding service.

ABOUT DEADLY PONIES

Founded in 2005, Deadly Ponies is a New Zealand-based, internationally renowned, leather accessories brand that challenges traditional notions of design. We have flagship boutiques in Melbourne, Auckland, and Wellington, and stockists globally, supported by our team in our Auckland office.

We are a tight group (more like your second family) that places importance on our core values of integrity, family, and creativity with a goal of creating innovative and unique experiences for our customers. We’re offering you the opportunity to be a part of an empowering retail team culture with a rewarding retail management bonus structure, fantastic staff incentives, and product benefits.

THE ROLE

Our retail team is responsible for ensuring our customers receive the ultimate customer experience; we are attentive, agile, and supportive.

As our Regional Manager for New Zealand, you’ll report to the Head of Commercial Sales in NZ and play a vital role in contributing to the efficiency of the retail team in New Zealand, working collaboratively with our AU network to develop best-practice service, crafting and refining our approach to sales.

You’ll be responsible for the effective management and day-to-day operations of all aspects of the Deadly Ponies Stores in Ponsonby, Newmarket, Wellington, and Britomart. We are also working through the lease of a new location out of Auckland set to open this time next year.

RESPONSIBILITIES

Deliver monthly and annual retail targets, ensuring each store is set up to succeed and to consistently achieve positive results.

Ensure all retail reporting is completed on a daily, weekly, and monthly basis and any callouts are addressed and relevant information is provided to the Head of Commercial Sales.

Ensure all online channels are being supported through timely and accurate fulfillment from our online hub and serviced with a holistic approach across the store and digital networks.

Work closely with our Regional Retail Manager | AU, as well as NZ-based peers within E-Commerce/Digital, Merchandise Planning, Marketing, Design, and Supply Chain to build the best possible outcomes for our New Zealand operation.

Lead the retail team to ensure each team member feels supported to achieve in their roles.

Manage all HR inquiries for the NZ retail team, along with processing retail timesheets weekly.

Manage all hiring and rostering ensuring adequate cover is provided in each store/space.

Train and support the team to provide the most professional in-store experiences balanced with conversion tactics aligned to selling premium product.

Lead the clienteling process across the store network ensuring VIP customers are recognised and maintained to the highest standard.

Take ownership of all seasonal and launch operations for retail aligned to the annual retail calendar.

Ensure all store aesthetics and environments are consistently maintained.

Drive regular stock takes across both stores and influence cycle counts to ensure stock accuracy.

You will bring to this role:
1-2 years of retail regional management experience for a premium fashion brand
People management skills and experience leading teams
Sales and clienteling skills in a luxury or premium retail environment
Microsoft Office suite skills