Regional Service Manager New Zealand

6 months ago

Auckland City, New Zealand Smiths Group Full time

Location: Asia Pacific, New Zealand, Auckland- Ref: DETECTIONAPAC01239- Division: Smiths Detection- Job Function: After Sales Service RepairAbout Us

**SMITHS DETECTION MAKING THE WORLD A SAFER PLACE**

Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the latest innovations and screening technology for aviation, ports, borders, defense, and security across 55 countries around the globe

Life At Smiths
- **Global leader**: We impact critical systems every day with sites in 17 countries and six centers of research excellence. From pioneering to powering life-changing innovation, we’re delivering threat detection and screening solutions to safeguard the world from threat
- **Digital growth**: A key part of our capability is the integration of digital technology across our business and our operations in more than 55 countries, will be critical to our continued success
- **Exciting opportunities**: Our growth is creating exciting opportunities to work with experts in physics, chemistry, electronics, mechanics, production, computer science, and AIML
- **International environment**: With some projects, work requires global collaboration and the potential to travel and grow with the business

**Job Description**:
What you'll do
- Monitor and report on the Region’s safety compliance, audits and events/actions.
- Report and investigate incidents, conduct lessons learned exercises, develop corrective action plans and account for incidents in the approved customer/Smiths reporting systems.
- Conduct Safety Weeks and workplace inspections for sites under your control.
- Liaise with Key Account Manager to maintain a professional relationship with key clients within the applicable Region.
- Oversee the scheduling and preventative maintenance programs of the Southern Service Team to ensure compliance and On-time delivery.
- Ensure operations meet contract Service Level Agreements with customers throughout your region.
- Assist Key Account Manager in the development and management of service contracts within your region.
- Plan, schedule, conduct, and coordinate assigned engineering work on customer’s equipment; monitor work for compliance to applicable codes, accepted engineering practices, and Smiths Detection standards.
- Forecast resource requirement for scheduled and unscheduled servicing.
- Approve Service personnel timesheets ensuring maximum utilisation rates and reporting.
- Pre-approval, management, monitoring and reporting of overtime.
- Approve legitimate expense claims for service personnel.
- Work with sales on service input for tender submissions to ensure cost capture and risk reduction.
- Identify opportunities for servicing and repair which deliver higher margins to the business and allow us to meet the customer requirements.
- Manage the Talent Development plan and training for all individuals in the immediate team.
- Set, monitor and review performance objectives for direct reports.
- Performance manage team including through probationary periods and improvement plans.
- Conduct cycle counts in accordance with Smiths Policies and support Finance with audits and full stock counts.
- Oversee the management of customer request for corrective maintenance and follow through from initial maintenance request logged in to equipment fully operational and triggering of billing.
- Report product-specific quality concerns using the agreed method.
- Liaise & communicate with the customers on service matters when required.
- Liaison with Smiths Detection factories, RPS team and support staff as required.
- Maintenance of appropriate technical licenses and security passes

Duties & Responsibilities

What you'll definitely need
- Oversee the management of EHS responsibilities for your region - including risk assessments, near misses, PPE requirements, EHS training and Global service EHS reporting.
- Liaise with Key Account Manager to maintain a professional relationship with key clients within the applicable Region.
- Utilise SAP system in accordance with Smiths Detection processes
- Oversee the management, replenishment and control of spare parts stock levels within the Southern region’s storage and consignment locations.
- Investigate, analyse and rectify customer concerns, elevating problems to management attention when necessary
- Support the field engineers as and when required with technical work

To find out more about life at Smiths Detection check out our LinkedIn (17) Smiths Detection: My Company | LinkedIn

**Join us for a great career and competitive compensation & benefits whilst keeping the world a safer place.**

**Diversity & Inclusion**:
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientatio

  • Regional Service Manager New Zealand

    6 months ago

    Auckland City, New Zealand Smiths Group Full time

    REF: - DETECTIONAPAC01239- DIVISION: - Smiths Detection- JOB FUNCTION: - After Sales Service RepairAbout Us **SMITHS DETECTION MAKING THE WORLD A SAFER PLACE** Every minute of every day, in nearly every country across the globe, Smiths Detection people and technology make the world a safer place. We safeguard people, business and infrastructure with the...

  • Regional Development Manager

    7 days ago

    Auckland, New Zealand Sport New Zealand Full time

    Yachting New Zealand is seeking a passionate and dynamic Regional Development Manager (RDM) for the northern region, including Auckland, the Coromandel, Waikato, and Bay of Plenty.About the role:  This pivotal role involves providing on-the-ground support to clubs and sailors, enhancing club capabilities, increasing participation, and raising awareness in...

  • Regional Sales Manager, New Zealand

    6 months ago

    Manukau City, New Zealand SC Johnson Professional Full time

    Joining the team at SC Johnson Professional® makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment...

  • Advisor Regional Public Service

    3 months ago

    Auckland City, New Zealand New Zealand Government Full time

    About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and...

  • Regional Sales Manager, New Zealand

    5 months ago

    Auckland City, New Zealand AlignTech Full time

    **Join a team that is changing millions of lives.** Transforming smiles, changing lives. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have...

  • Regional Sales Manager

    6 months ago

    Wellington City, New Zealand MINOR Hotels Full time

    We are currently looking to appoint a **Regional Sales Manager - New Zealand** to add crucial value to our experienced and high preforming team at Minor Hotels. Based in our Oaks Wellington Hotel property, this exciting position will see you responsible for the growth of MICE, corporate, government and leisure accounts and occupancy through new and existing...

  • Regional Sales Manager

    6 months ago

    Wellington City, New Zealand Minor Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Daily Operations Manager

    1 week ago

    Auckland, New Zealand Northern Regional Alliance Full time

    Daily Operations Manager - Health New Zealand Te Whatu OraBased at Te Toka Tumai Auckland Hospital.This is an exceptional opportunity to join and lead a high performing team that provides HR administration and Operations support to medical staff within Health New Zealand.Key leadership role within the regional RMO Workforce Operations Team.Join us to deliver...

  • Hse Regional Manager New Zealand Pacific

    5 days ago

    Auckland, New Zealand Ghd Full time

    At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your...

  • Hse Regional Manager New Zealand Pacific

    1 month ago

    Auckland, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your...

  • Hse Regional Manager New Zealand Pacific

    2 months ago

    Auckland, New Zealand Ghd Full time

    ```html At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your...

  • Hse Regional Manager New Zealand Pacific

    1 month ago

    Auckland, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your...

  • Hse Regional Manager New Zealand Pacific

    4 weeks ago

    Auckland, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your...

  • Hse Regional Manager New Zealand Pacific

    4 weeks ago

    Auckland, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    At GHD, we don't just believe in the power of commitment, we live and breathe it every day.That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change.We'll empower you with the right technology and training as you bring ideas and projects to life.Together with your colleagues,...

  • Hse Regional Manager New Zealand Pacific

    4 weeks ago

    Auckland, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your...

  • Hse Regional Manager New Zealand Pacific

    4 weeks ago

    Auckland, New Zealand Https:Www.Energyjobline.ComSitemap.Xml Full time

    At GHD, we don't just believe in the power of commitment, we live and breathe it every day. That's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Together with your...

  • Group Manager, Regional Service Improvement

    5 months ago

    Auckland City, New Zealand Te Whatu Ora - Health New Zealand Full time

    **Contribute to transforming the future of health**: - **Flexible working supported to balance your work and lifestyle**: - **Based in our Northern Region** Join Te Whatu Ora at a key time, where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive and people-centred health system. This mahi will improve the...

  • Regional Sales Manager Awm

    4 weeks ago

    Auckland, New Zealand Smith & Nephew Full time

    Regional Sales Manager, New ZealandPhysical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.This position will have responsibilities to drive the growth of...

  • Regional Sales Manager Awm

    4 weeks ago

    Auckland, New Zealand Smith & Nephew Full time

    Regional Sales Manager, New ZealandPhysical well-being is more than just body; it includes our minds and emotions. Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities. Our purpose: Life Unlimited.This position will have responsibilities to drive the growth of...

  • Regional Sales Manager Awm

    4 weeks ago

    Auckland, New Zealand Smith & Nephew Full time

    Regional Sales Manager, New Zealand Physical well-being is more than just body; it includes our minds and emotions.Smith and Nephew develops technology to break health barriers, empowering people from farmworkers to grandparents to accept limitless possibilities.Our purpose: Life Unlimited.This position will have responsibilities to drive the growth of...