Student Support Adviser

3 weeks ago

Auckland City, New Zealand The University of Auckland Full time

Full-time
- Contract Type: Fixed-Term
- Campus: Auckland City Campus
- Position Number: 55571488
- UoA Department Name: Student Engagement

**Company Description**:
**Waipapa Taumata Rau**
**| The University of Auckland**

Our mission and values place a strong emphasis on both our student body and our scholarly community, and we work with both community and enterprise to advance the well-being of the peoples of Auckland and New Zealand, with a clear commitment to pursuing sustainability.
- The University piloted the Summer Start programme in 2021 and it is now an established part of Kōkiri Raumati | Summer Programmes to welcome new students. Summer Start is a six-week programme giving eligible school-leavers the opportunity to gain credits towards their degree, give them a boost to their current preparation and provide wrap-around academic and pastoral support with a comprehensive co-curricular programme enabling them to make new friends and make a positive start to their university journey.
- Summer Start is aimed at increasing students’ preparedness for, and success from, their tertiary study. If students are planning to study with the University of Auckland, they can get a head start on their studies by joining us for Summer Start.**Te Whiwhinga mahi | The opportunity**

The Student Support Advisor is a key member of the Summer Start team and helps positively contribute to maintaining an environment that supports student success through wellbeing, pastoral care and learning support.

Some key responsibilities include:

- Support the development and implementation of student recruitment into the programme.
- Support coordinated conversion activity across the Student Experience Centre, Academic Services, Schools and Community Engagement and Faculties.
- Ensure effective reporting for the programme relating to recruitment, admission, and enrolment, progress to completion, record keeping.
- Support the co-ordination of academic delivery and pastoral care in the programme.
- Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation either within the University or with outside organisations or key stakeholders.
- Ensure actions support delivery of Summer Start and at all times demonstrate excellent customer service through reliable, efficient and accurate execution of service deliverables.

This is a **full time** (37.5 hours per week), **fixed term** (up to 6 months) opportunity.
For more information please view the position description.

**Qualifications**:
**He kōrero mōu | About you**

To be successful in this role, you will have:

- Experience in transitioning students to the university.
- Experience working with students and delivering academic development and support.
- Skills in relationship building in diverse communities and understanding of equity issues.
- Experience and understanding of opportunities and responsibilities under Te Tiriti o Waitangi.
- Ability in working cooperatively.
- Excellent communication skills.
- Understanding of the school leavers journey.

**Additional Information**:
**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

In addition, we offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te tuku tono | How to apply**

Applications must be submitted online, by the closing date of **10 September 2023 **to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

**_ Equity_

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