Student Service Centre Adviser

4 days ago

Wellington City, New Zealand New Zealand Government Full time

Do you have previous experience in a customer service role?
- Are you highly organised and able to work efficiently and collaboratively?
- Have you got proficient computer skills and are an excellent communicator?

Mō Te Herenga Waka - About our University
Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.
Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as, tangata whenua, we value Te Tiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, and akoranga.
Kōrero mō te tūranga - About the role
Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Pokapū Tauira - Student Service Centre Adviser to join our Student Service Centre within Tītoko, on a permanent, full-time basis. Our Student Service Centre Advisers are responsible for delivering efficient, accurate and timely support to a wide range of customers including students, prospective students, whanau, staff, visitors, and members of the public. The Student Service Centre Advisers work collaboratively and proactively to provide the best possible support and service.

**Key responsibilities**:

- Maintain a high level of knowledge and understanding of the University's services, systems, and processes to support exceptional customer service
- Accurately record interactions and maintain student records as required
- Work closely with team members and other departments to resolve complex issues
- Ensure follow up and ownership of allocated cases to ensure the best customer outcomes

Ō pūmanawa - About you
- Excellent communication skills with the ability to express complex information in an accurate and concise form for a variety of audiences
- Highly organised and demonstrate an ability to work efficiently and collaboratively while maintaining an eye for detail and continuous improvement
- Ability to remain calm under pressure and resilience in handling high volumes of work
- A self-starter with a positive approach to work and a passion for people and continuous learning
- Proficient computer skills

Ētahi kōrero hai āwhina i a koe - Why you should join our team
Our team is fast-paced, likes sharing ideas, and working in a collaborative style. This is a fantastic opportunity for someone who wants to be part of a new innovative student-focussed centre and work with a great team of people to enhance the student experience at Te Herenga Waka - Victoria University of Wellington.
Role Description
**Close date for vacancy**: Friday, 8 March 2024.
Important - Application steps and information
Reference 829.

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