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Support Analyst
1 week ago
**About the role**
- The Support Analyst sits within the Applications Management function and works alongside other members of the Functional BA team to support the Application requirements of Fletcher Building Divisions. In this role, you will ensure that Manufacturing & Finance technology issues, predominantly ERP system JD Edwards, are rapidly and accurately resolved to the satisfaction of end users. Responsibilities include incident resolution and management, service restoration. The Support Analyst is expected to take ownership of these processes from start to finish, as well as escalating any issues, as required, to Level 3 technical support within the Functional BA team.
**About you**
- We are looking for people who thrive working in a team environment, who are there for each other during challenges and successes. We like to discuss ideas and viable solutions to the complexities we are faced with.
- Our people are passionate about performance. They put the customer first and are always thinking about innovative ways to solve business and customer needs.
- Our people act with integrity, are down to earth, open, honest and always looking for ways to improve.
**Next step**
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