Central Reservations Assistant Manager

4 months ago

Auckland City, New Zealand Hind Management Full time

Hind Management is seeking a highly motivated and organized individual to join our team as a Central Reservations Assistant Manager. As a leader in the hospitality industry, Hind Management builds, operates, and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple - we strive to be industry leaders in social and environmental responsibility, caring for and protecting Aotearoa's unique environment for generations to come. We prioritize honesty, integrity, and empathy in our business practices, working together as a close-knit community to achieve our goals and put smiles on our guests' faces.

As a Central Reservations Assistant Manager, you will play a crucial role in ensuring the smooth operation of our central reservations department. You will assist the Reservations Manager in overseeing a team of reservation agents, handling guest inquiries, and ensuring that reservations are accurately recorded and efficiently processed. Your exceptional interpersonal and communication skills will be vital in providing outstanding customer service to both guests and internal stakeholders.

This is a permanent, full time role of 40 hours per week, based in Auckland Central CBD, and the annual salary is $67,000.

**Responsibilities**:

- Ensure efficient operation of the central reservations department by overseeing and assisting team members.
- Handle guest inquiries and provide information on availability, rates, and packages.
- Process reservations accurately and in a timely manner, utilizing the property management system.
- Monitor reservation trends and rates to maximize occupancy and revenue.
- Assist in recruitment, training and mentoring reservation agents to ensure exceptional customer service.
- Manage, motivate and develop CRO team members
- Address and resolve guest complaints or issues related to reservations.
- Plan and implement after-sales services to follow up customer satisfaction
- Create and maintain reports on reservation metrics, including occupancy and cancellation rates.
- Continuous development and review of policies and procedures concerning our customers and services provided

**Requirements**:

- NZQF Diploma (ANZSCO Skill Level 2) or at least three years of relevant experience may substitute for the formal qualifications listed above.
- Strong knowledge of reservation systems and property management systems.
- Exceptional organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle high volumes of inquiries.
- Strong attention to detail and accuracy in data entry.
- Proficiency in Microsoft Office Suite and other relevant software.

**Benefits**

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. Nau mai, haere mai, tauti mai

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