Central Reservations Agent
2 weeks ago
**_About the role / Mō te tūraka mahi_**
We are looking for two Reservations Agents with great attention to detail to help our fun friendly central reservations team in central Auckland. As a vital member of the central reservations team, you would support the team in efficiently loading reservations from various markets for Sudima hotel properties. Inputting hotel reservations into the company booking system, ensuring accurate information is entered for our valued customers (across FIT, Wholesale and Corporate segments) to help them make the most of their day.
**_
About you | Ko wai koe_**
**Requirements**:
**Preferred Qualifications & Experiences**
- 1-2 years of front desk or reservations experience in a hotel or travel agency is required, however, job training will be provided, e.g., hotel group reservations experience
- High standard Customer Service experience is essential
- Call centre or high-volume telephone communication experience is highly regarded.
- Business Management Level 5 or higher advantageous
**Person Specification**
- Excellent accuracy, verbal and written communication skills, and numerical ability
- Team player with a high standard of integrity and ethics
- Takes pride in work and has exceptional attention to detail
- Computer literacy
- Ability to multitask and prioritize, work to deadlines, and remain composed under pressure
- Confident, highly motivated, and determined
**Benefits**
**He kura te tangata - We are all valued**
- It's an exciting time for us with dynamic growth in our company, we have plenty of opportunities, now is the time to join Hind Management Group. _
Various Health Benefits - Life Cover, Digital Will subscription & access to Best Doctors after the probation period
- Starting salary from NZD $55,000 to $57,000 per annum
- Excellent reward & recognition programs
- Long service and anniversary perks
- Staff and Friends and Family Hotel rates within our Hotel, Restaurant & Spa network
- Paid training provided and individual Employee Development Plan
- Training towards NZQA qualifications and our very own digital learning platform Hind Academy.
**_ Who We Are_**_ / Ko Wai Mātou_**
Hind Management builds, operates and manages high-performing hotel, restaurant, and spa businesses. Our mission is simple, we strive to be industry leaders in social and environmental responsibility.
Through Kaitiakitanga and sustainable travel, we care for and protect Aotearoa’s unique environment for generations to come.
We do the right thing and we have built our businesses on a foundation of honesty and integrity. Our portfolio of brands are some of the most accessible in New Zealand, this comes from Hind Management's belief in empathy, understanding and accommodating differences.
We work together, we are connected on so many levels. family, business, community, local, and global. From the simplest of goals - putting a smile on our guests' faces - to dealing with challenges on a global scale, we can only achieve it if we work together.
Hind Management aligns its conduct in keeping with Māori values, through Whanaungatanga it ensures a sense of family and belonging for our people and recognises manaakitanga as the starting place for hospitality, and welcoming manuhiri (guests).
We pride ourselves in looking after the interests of our people and our guests alike. He Kura te Tangata, w**e** believe that we are all valued, our people, our guests and our communities across all our brands - we welcome all
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