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Engineer - Service Operations

4 months ago

Hamilton, New Zealand Te Wānanga o Aotearoa Full time

**Engineer - Service Operations - 2 Positions**

**Glenview Campus, Hamilton**

**Permanent, Full time (75 hours per fortnight)**

**Ref: 23TA0011**
- ** Free Southern Cross Health insurance**:

- ** Progressive salary increases**:

- ** Free on-site parking**:

- ** Professional learning and development**:

- ** Flexible working opportunities**:

- ** Tau Ora - staff well-being programme**

Come and join a supportive team at Te Wānanga o Aotearoa that is uniquely inclusive and is a culturally rich work place underpinned by Māori values and beliefs and enjoy the above benefits listed and more.

**About Te Wānanga o Aotearoa**:
Te Wānanga o Aotearoa has been providing transformational education opportunities to New Zealanders for over 35 years. We are a national education provider with more than 27,000 tauira enrolling with us each year. We are committed to supporting our tauira, their whānau and communities and being at the forefront of Mātauranga Māori tertiary education through our vision of whānau transformation through education in a unique learning environment.

**About the role**:
Provide front-line IT advice and support to Te Wānanga o Aotearoa technology users (kaimahi and tauira); resolving all requests in accordance with Taupārongo procedures and strategic objectives. This is a varied role responding to and resolving technical incidents and service requests for our kaimahi (staff) and tauira (students).

**In this role you’ll**:

- Respond to all requests for technical assistance through various mediums
- Diagnose and resolve technical hardware and software issues
- Follow standard service desk procedures
- Improve service outcomes through service management processes (ie. Change, Incident, Service Level, Problem Management)
- Provide support for any issues which require on-site presence to investigate or resolve
- Support IT Asset Management in the delivery and installation of hardware and accessories
- Undertake general maintenance tasks

**About you - you’ll have**:

- A Diploma in Computing Level 5 or relevant field
- Microsoft and/or Cisco Certifications
- At least 2 years’ experience in an IT service desk or remote support role
- Full NZ Drivers Licence

**About the recruitment**

Application close: 17 September 2023