Photocopier Service Engineer

6 months ago


Hamilton, New Zealand Elite Business Systems Full time

**Elite Overview**
Established in 1988, Elite Business Systems has been dedicated to forging lasting business relationships, making us a trusted advisor in business technology across Waikato, Bay of Plenty, and Auckland. Our integrated approach simplifies technology requirements for New Zealand's SMBs, allowing them to focus on business growth. Our dedicated team, the cornerstone of our success, demonstrates a blend of expertise, integrity, and proactive service delivery. Our one-stop solution approach, known as 'The Elite Difference,' alleviates the complexities of managing multiple tech vendors, fostering a seamless, efficient, and cost-effective operational environment for our clients.

**Role Overview**
As a Service Engineer in our Document Solutions department, you'll be instrumental in delivering professional, efficient service and assisting with installations of our Toshiba and, on occasion, Kyocera devices. This new role arises from our team's expansion and the continuous demand for installations, reflecting our growing client base. The role currently available is for 30 hours/per week, with the potential for growth over time. The position presents a dynamic work environment filled with daily learning, development and problem-solving opportunities. Our supportive team is ready to welcome you and provide necessary training to bridge any skill gaps, fostering a collaborative atmosphere for shared success and friendly client service.

**Key Deliverables**
- Installation, servicing, and repair of Toshiba and Kyocera devices, ensuring optimal performance.
- Prompt response to service calls, performing on-site and remote diagnostics, and repairs.
- Conducting routine maintenance and firmware upgrades, ensuring seamless operation for our clients.
- Providing comprehensive training and support to clients, ensuring a great user experience.
- Collaborating closely with the Document Solutions Team to meet and exceed service delivery expectations.
- Regular recording of service activities, ensuring accurate capture of time spent on jobs and parts used.
- Participating in learning and training programmes to stay abreast of evolving industry standards and technologies.
- Prioritising first touch resolution to minimise call-backs and repeat issues, ensuring client satisfaction and operational efficiency.

**Qualifications & Experience**
- At least 3 years of relevant experience, including electronic component level repair skills
- Electronics or Electrical Engineering Diploma
- Computer hardware and software skills
- Previous customer service experience
- A valid driver's license.

**Traits We Value**
- Analytical and problem-solving abilities
- Excellent communication and client service skills
- Eagerness to learn and adapt to evolving product sets
- Professionalism, coupled with a strong team collaboration spirit
- Honesty and an eagerness to add value
- Flexibility to adapt to varying work schedules and tasks.

**Remuneration**
Your package will include:

- A competitive salary of $31.61/hour
- 30 hours employment per week during business hours on Monday-Friday (with the exception of public holidays)
- Elite vehicle for business use
- Mobile phone SIM card with attached company plan.

**Job Types**: Part-time, Permanent

**Salary**: $31.61 - $32.00 per hour

Expected hours: 30 per week

Application Question(s):

- What is your current status for your right to work in New Zealand?
- What relevant certifications do you currently hold?
- Do you have customer service experience?
- Tell us something interesting about yourself that we won't read in your CV
- Do you have a current Drivers License?



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