Pq Field Service Engineer

3 weeks ago

Hamilton, New Zealand Hitachi Energy New Zealand Limited Full time

**Description**

**Mission Statement**: Act as Regional Field Service Engineer for Power Quality Projects with medium to high complexity. Ensure completion of all Field Service Activities efficiently, in accordance with Hitachi Energy’s Field Quality Plan, Contract Specifications, Quality & Safety Requirements.

Deliver excellent customer service to satisfy customers. In close co-operation with customer and other Hitachi Energy teams, take actions to identify new service business opportunities(Field Power Quality Services) for Hitachi Energy.

**Main Accountabilities**:

- Technical contribution to planning and implementation of field services such problem identification, field service activities at site. Supports and coordinates the service activities with the Installation Supervisor / Site Manager/ Customer. Service delivery performs medium to high complex service tasks issue identification, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through on-site activity in different Field Service categories.
- Studying and understanding the project contract specification. Planning and control the overall site field service activities to meet the deadline to the customer’s fullest satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio.
- Risk and opportunity Conducts risk and opportunity assessments to ensure implementation of field service plan, identifies and reports potential risks related to contract/quality/program/cost and recommends resolutions to management. Initiates and monitors risk mitigation plan in one’s area of responsibility and ensures stakeholders are updated on associated technical risks.
- A safety focused approach to all tasks is required. Taking the safety lead on sites will be required, and a thorough knowledge of local and company safety policies is a must. Conducts Safety Observation tour regularly to report and mitigate potential HSE hazards.
- Customers Coordination for site activities. Identifies and recommends new effective solutions to meet system/ customer requirements. Provides relevant information pertaining to service assignments and meetings with customer.
- Troubleshooting Proactively identifies potential equipment failures and proactive corrective actions. Troubleshoots complex equipment failure and makes recommendations to avoid repeating the problem in the future. Design related issues which was gathered from the past projects to be fixed properly to reduce the site man-hours at upcoming project sites.
- Product FAT inspection at vendor/supplier’s factory whenever applicable and required. Operational excellence proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for changes.
- Site coordination with third party testing agencies/service Engineers at site as and when required.
- Processes and tools Uses standard processes to ensure all site activities comply with required safety regulations, contractual requirements, and international standards.
- Lesson learnt and RCA to be prepared for the incident which is related to field services needs to be circulated among the relevant stakeholders/ team members.
- Processes and Tools Consistently applies functional processes considering links with other teams

**Knowledge & Skill**

**Educational Qualification**: Engineering/Diploma in Electrical & Electronics Engineering.

**Experience**: 3+ years ( Substations, Power Quality/ FACTS Field Services (Problem Identification, Installation, Testing, pre-commissioning, commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).

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