Service Desk Engineer

7 months ago

Hamilton, New Zealand DDS IT Full time

**Introduction**:
We need an exceptional Rockstar

We have a number of open roles for a Service Desk Analyst/Engineers based in Hamilton.

Work with NZ iconic brands
Remote first workplace
Great Company culture

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 100+ staff across Auckland, Wellington, Hamilton and Christchurch. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

**Description**:
A little bit about the role
Reporting to the Service Desk Team Leader of DDS IT and operating within standard business hours, you will quickly become an integral member of the IT Managed Services function. You will be working in a complex and stimulating MSP organisation who attracts and retains the best talent the market has to offer.

**In this role, you will be responsible for the following**:
Experience and flare for managing major incidences (P1 and P2) and following ITIL framework
Implement improvement initiatives in service desk processes and service desk tools
Log faults and tickets when required and send follow up communication to the right people and teams
Implement improvement initiatives in service desk processes and service desk tools
Ensure that all IT incidents are either escalated or resolved where required
Work collaboratively with the team to ensure that work is running smoothly.

**Skills and Experiences**:
A bit about you.
You will be an experienced Service Desk professional who can seamlessly connect with your new team and get things going from day one. What attracts you to the Service desk is your ability to go above and beyond for the end user and your relentless commitment to customer service and high standards. Like the rest of our team, you will have a strong communication style, meticulous attention to detail and the technical capability to back yourself.

You will also have a strong technical knowledge and experience in standard Microsoft technologies like Active Directory, Windows OS, O365, SCCM, exchange management, and ITSM tool.

Talk to us now

People are at the heart of DDS IT. Excellent culture with a caring and family feel. Now is a once in a lifetime opportunity to join the DDS IT family.

At DDS IT, we strive for excellent HR and Recruitment and Selection standards. We are proud to be an Equal Opportunities Employer (EOE) and believe that diversity within the workplace is an essential element to our success.

  • Service Desk Lead

    3 days ago

    Hamilton, New Zealand MSD Full time

    **Service Desk Lead** - **Permanent full-time** opportunity with **competitive remuneration and benefits** - You will be based **in Hamilton, NZ** with a hybrid working model - Work with a high performing, agile and **passionate team** - Ideally previous experience in a **Technical Service Desk** role - ** Strategic leadership and management** skills - **...

  • Service Desk Engineer

    4 days ago

    Hamilton, New Zealand DDS IT Full time

    **Introduction**: We need an exceptional Rockstar with excellent communication skills and solid customer experience providing L1/L2 IT support! - Work with NZ iconic brands - Great Company culture - Permanent, Full-time opportunity in Hamilton About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an eye on...

  • Service Desk Engineer

    4 days ago

    Hamilton, New Zealand DDS IT Full time

    **Introduction**: Do you want to work for a New Zealand owned business that is all about people and getting things done in a collaborative, fun environment? Then come join our team and share your IT managed services sales DNA with some of NZ’s leading brands. About DDS IT Our culture starts and ends with our people. We are a successful IT Services...

  • Service Desk Manager

    5 months ago

    Hamilton, New Zealand Gallagher Group Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa,...

  • Service Desk

    7 months ago

    Hamilton, New Zealand Delivery Centric Technologies Full time

    **Job Title**:Service Desk/ Help Desk / Tech support** **Location: Hamilton, NZ** **Employment Type**:Full Time** **Years of Experience** - 2 - 3 years of Service desk, voice customer service, and support experience with problem solving involving hardware, involving hardware, software, and networks **Certification requirements** - Preferred MCP/MSCE/MSCA...

  • Is Service Desk Coordinator

    3 weeks ago

    Hamilton, New Zealand Gallagher Group Full time

    **Service Desk Coordinator - Information Services** **The Company** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With...

  • Service Desk Analyst

    7 hours ago

    Hamilton, New Zealand Primary ITO Full time

    Nau mai, haere mai, whakatau mai **About the role** Duties involve: - Actively responding to service desk queries with a customer centred ethos by developing relationships with people across the business. - Setting up new users with hardware, software, and telecommunications requirements while also supporting their use of our technology. - Collaborating...

  • Service Desk Analyst

    4 months ago

    Hamilton, New Zealand Genesis Energy NZ Full time

    Reference #- 25944- Posted on- 11 Sep 2024- Closes on- 18 Sep 2024 17:00- Location(s)- Hamilton Office- Expertise- Analyst, Contact Centre, Customer Service, Information Technology- Job level(s)- Entry, Graduate- Work type(s)- Permanent full-time**About us** Genesis Energy is one of New Zealand's leading energy retailers, supplying electricity, natural gas...

  • Service Desk Analyst

    4 months ago

    Hamilton, New Zealand AllRecruits Ltd Full time

    **Service Desk Analyst**: **Responsibilities**: - Troubleshoot and resolve technical issues with Windows, Mac, and operating systems - User Management - account management functions including MAC - Document and track customer issues in a ticketing system - Work with other members of the IT team to resolve complex issues **Qualifications**: - Bachelor's...

  • Is Service Desk Technician

    7 months ago

    Hamilton, New Zealand Gallagher Group Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa,...

  • Is Service Desk Technician

    7 months ago

    Hamilton, New Zealand Gallagher Group Full time

    **About Gallagher** Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa,...

  • Service Desk Team Member

    7 months ago

    Hamilton, New Zealand The Warehouse Full time

    Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number...

  • IT Help Desk Support

    7 months ago

    Hamilton, New Zealand Delivery Centric Technologies Full time

    **Job description** We are currently looking for **Service Desk/IT Help Desk** who are based out of **Hamilton, NZ** to help our clients deliver solutions. **Role Title**:Service Desk/IT Help Desk** **Location: Hamilton, NZ** **Employment Type**:Full Time** **Open for 24*7 Support** **Years of Experience** - 2 - 3 years of Service desk, voice customer...

  • Engineer - Service Operations

    8 months ago

    Hamilton, New Zealand Te Wānanga o Aotearoa Full time

    **Engineer - Service Operations** - Lead the charge in optimizing service delivery processes, ensuring maximum efficiency and customer satisfaction - Permanent, Full-time (37.5 hours per week) - Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking. - A whanau-friendly workplace with the...

  • Service Desk Analyst

    2 weeks ago

    Hamilton, New Zealand Waikato Regional Council Full time

    **Mō te tūranga | About the role** - Providing the all-important first contact for all users via face-to-face or phone and making sure all requests are logged with all the required information. - Troubleshooting and resolving desktop & mobile incidents or requests, both hardware & software, as well as providing support for other technologies, such as...

  • Engineer - Service Operations

    8 months ago

    Hamilton, New Zealand Te Wananga o Aotearoa Full time

    **Engineer - Service Operations** - Lead the charge in optimizing service delivery processes, ensuring maximum efficiency and customer satisfaction - Permanent, Full-time (37.5 hours per week) - Free health and life insurance, generous leave provisions plus additional leave based on length of service, free car parking. - A whanau-friendly workplace with the...

  • Engineer - Service Operations

    7 months ago

    Hamilton, New Zealand Te Wananga o Aotearoa Full time

    **Lead the charge in optimizing service delivery processes, ensuring maximum efficiency and customer satisfaction**: - ** Permanent, Full-time position (37.5 hours per week)**: - **Glenview, Hamilton, New Zealand** **About us** Te Wānanga o Aotearoa (TWoA) is New Zealand’s second largest tertiary institution and the world’s largest indigenous...

  • Service Desk Team Member

    7 months ago

    Hamilton, New Zealand The Warehouse Full time

    Company Description The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number...

  • Service Desk Team Member

    7 months ago

    Hamilton, New Zealand The Warehouse Full time

    **Company Description** The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing...

  • IT Support Engineer

    7 months ago

    Hamilton, New Zealand Hill Laboratories Full time

    **Hill Labs has a great opportunity for an IT Support Engineer to join our support desk team. We are in growth mode with exciting projects coming up in the next few months which will see our support requirements increase.** We are looking for an enthusiastic person who has an eye for detail and a passion for technology. Someone with excellent written and...