Desktop Support Officer

7 months ago


Auckland City, New Zealand Axiom Technologies Full time

**Roles and Responsibilities**:

- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement for each client
- Meet established customer service satisfaction criteria as outlined in established guidelines and policies
- Complete all administrative tasks associated with each call as documented in established policies and guidelines
- Complete real-time reporting of all calls as documented in established policies and guidelines
- Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
- Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements
- Report all time, mileage, and other requirements in an accurate and timely manner
- Understand all Safety policies and guidelines and work within the guidelines of policies on a daily basis
- Other duties may be assigned to meet business needs
- Additional requirements may exist if the offer of employment is extended

**IT Skills and Experience**
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Ability to communicate regarding technical issues with clients
- Ability to drive to client locations
- Ability to work overtime as required
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must be able to pass annual criminal and motor vehicle background
- Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
- Must own a basic repair tool kit

In-depth knowledge of:

- Windows OS (e.g. XP, Vista, Windows 7, 10)
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices

**IT Qualifications**

At least two of the following:

- Bachelor of Engineering - Computer Science, Bachelor of Technology - Computer Science, Master of Computer Applications
- ITIL qualification
- MCP certification

**Experience in a similar role**
- 1-3 years of relevant experience

**What next?



  • Auckland City, New Zealand Axiom Technologies Full time

    We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experienc**e 2+ years of Experience in Level...

  • Desktop Support

    6 months ago


    Auckland City, New Zealand Sharp Brains Ltd Full time

    **Deskside Support Technician - Role and Responsibilities**: - Perform Installs, Moves, Adds and Changes (IMACD’s) of hardware and software - Proven work experience as Apple MAC Technician or similar role etc. - Hands on with MAC Deployment Services like JAMF or Airwatch. - Hands-on experience With Microsoft Intune deployment and management. - Hands-on...


  • Auckland City, New Zealand EIL Global Full time

    Greetings from EIL Global, We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers...


  • Auckland City, New Zealand Rex Tec Full time

    **About the job**: Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please find below the Job description as well as the company’s details for your reference. **ABOUT US: -** Rex Technologies, is a leading IT Managed and infrastructure services provider...


  • Auckland City, New Zealand Peoplebank Full time

    One of our Clients who is a well-known, global brand who are are looking for a Desktop Support expert to deliver top notch customer service to the local business. This is a 6-month initial contract but has strong potential for further 12 month renewal. This role is based in their Ellerslie office and requires you to be on-site 5 days a week. **The...


  • Wellington City, New Zealand Axiom Technologies Full time

    **Axiom Technologies** is a global IT services partner that supports medium We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal...


  • Wellington City, New Zealand Rex Tec Full time

    **Job description** We have opening for these Locations. **Auckland** **Blenheim** **Christchurch** **Dunedin** **Greymouth** **Hamilton** **Hokitika** **Invercargill** **Napier** **Nelson** **Palmerston North** **Picton** **Queenstown** **Rotorua** **Tauranga** **Wellington** **About the job**: Rex Technologies, a leading IT Infrastructure...


  • Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Auckland City, New Zealand Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...


  • Wellington City, New Zealand Axiom Technologies Full time

    **Axiom Technologies** is a global IT services partner that supports medium We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal...


  • Manukau City, New Zealand Robert Half Full time

    **The Company** A large tertiary level education centre, this organisation is passionate about supporting Kiwi's reach their full potential and find a career that they love. Partnered with a number of New Zealand businesses, they centre work to have students a job offer once they have completed a course. *** **The Role** This is a 5 week backfill cover...


  • Auckland City, New Zealand Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support for one of its esteemed clients at Auckland.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our customers...


  • Auckland City, New Zealand Total IT Global Full time

    **Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support for one of its esteemed clients for Sydney location.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor agnostic hardware and managed service solutions globally. We work closely with our...


  • Auckland CBD, New Zealand Total IT Global Full time

    Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Help desk ticketing systems. - Excellent communication relationship-building and internal customer service skills - Provide first level contact and problem resolution for customer issues. - Provide timely communication on...

  • Casual Desktop Support

    6 months ago


    Wellington City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...


  • Wellington City, New Zealand Total IT Global Full time

    Main Responsibilities include: - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance...


  • Wellington City, New Zealand Tech Planet Full time

    We are looking for a capable resource who is customer friendly and customer focused and has a passion for desktop support and has experience with Cloud Technologies in Azure and Microsoft 365. This role will provide support onsite to end users desktop computing environment and will work with other second level desktop engineers. **IT Skills and...

  • Desktop Engineer

    5 hours ago


    Auckland City, New Zealand MNL Technologies PTY LTD Full time

    Greetings from MNL Technologies. We are a company providing IT services in Australia covering various technologies like Desktop, Network, Datacentre and Servers. We are looking for Engineers to support our client in and around **Auckland.** Please update us with your expected hourly rate. **Requirements**: - 1+ years exp in handling desktop issues -...


  • Auckland City, New Zealand Arup Full time

    A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects. We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate...