Service Support Analyst

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
Mō te tūnga | About the role

As a Service Support Analyst you will be providing world class customer service and support to information communication service requests for all of the NZDF.


You will do this by:

  • Being the first point of call for ICS daytoday support;
  • Providing level 1 support and some level 2 support;
  • Resolving at first point of contact or escalating as required;
  • Answering phone calls and interpreting automated support requests;
  • Contributing and updating knowledge articles in the Knowledge Base; and
  • General administrative duties.
This role is based between our Trentham and Petone offices.

There are options for rostered shifts (you will be well compensated) or you can work a 40 hour week - Monday to Friday.

Ngā pūkenga me ngā wheako | Skills and Experience
To be considered for this position you will need to demonstrate:

  • Excellent customer service;
  • Strong work ethic;
  • Excellent written and verbal communications; and
  • Great attitude

The following skills are preferable but not required:

  • Knowledge of Service Desk toolsets including on-prem Active Directory, Microsoft Exchange and Azure;
  • Knowledge of Microsoft Office, Office 365 and Citrix;
  • Knowledge of Microsoft Teams and Windows OS; and
  • Experience in an IT environment.
Mō mātou | About Us

Defence Digital Group support more than 14,000 personnel on seven continents, often in geographically remote or hostile environments, using a range of satellite and terrestrial systems.

Our core purpose is to provide specialist ICT support to mission and intelligence, as well as providing support to essential corporate functions such as Logistics, Human Resources and Finance.

Most importantly, we support our colleagues in the Navy, Army, Airforce and Joint Forces who rely on us for the technology they use on platforms (e.g. planes, helicopters, vehicles, ships and military bases).

We operate in operational environments, across a range of domains - including cyber - to ensure New Zealand is protected against external threats.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

Nōu te rourou | What's in it for you
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

  • Great benefits for you and your family.
  • Full time ongoing work.
  • Fully funded life cover up to $300,000.
  • 5 weeks annual leave per year.
  • Great nearby amenities
  • Positive culture.
  • Opportunities for career development.
  • Variety, challenge and a chance to influence.
Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page.

Please note:

  • Applicants will be required to undergo a preemployment drug screening test prior to any offer of employment being made.
Applications close on Thursday 2 February 2023.

Please note:

Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for.

The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:

Higher level Security Clearance
- most preferably a NZ citizen who has resided continuously in this country for the last 10 years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last 10 years: either Australia, Canada, NZ, UK or the USA; and has a background history that is verifiable and can be assessed as appropriate by the NZSIS towards a recommendation of suitability for a security clearance at a higher level.

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