Support Analyst

2 weeks ago

Wellington, Wellington, New Zealand New Zealand Government Full time
New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day.

We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.


We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

Ara Whānui Business Support Analyst, it starts with you

  • Based in Wellington, Police National Headquarters
  • Band F (Salary from $73,207)
  • Permanent, Full Time
  • Police Employee
  • Nationally Advertised Vacancy
  • JR
About the role


Te Pae Oranga is primarily for people who commit low level offending where it is not in the public interest to prosecute but they do need to be held to account for their offending behaviour.

Te Pae Oranga helps people to address their behaviours that are driving offending, thereby assisting to reduce their likelihood of reoffending.

Ara Whānui is the case management system used by Police and Te Pae Oranga Providers to manage cases through the Te Pae Oranga process
The purpose of this role is to support the Ara Whānui case management system including:

  • Onboarding of facilitators and panel members
  • Day to day Ara Whānui support, and
  • Oversight of monthly provider invoicing activities.


To support the delivery of these outcomes the Business Support Analyst will be responsible for the efficient and effective day to day monitoring, administration, and maintenance of the Ara whānui cases and support requests.

You will work effectively as a member of the Te Pae Oranga Support team, demonstrate a can do attitude and be proactive, demonstrate good time management and communication skills, and be the first level support for both service and systems for Te Pae Oranga and Ara Whanui and carry out the necessary tasks.


Key Accountabilities:

  • Set up templates and streamline work systems.
  • Ensure on a monthly basis that Providers are keeping their administration uptodate in Ara Whānui.
  • Maintain liaison and communication with persons and organisations impacting upon their position. Including Police staff within the District, Iwi Partners providing panels and Supported Resolution Service providers.
What you'll bring


Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe.

Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police.


Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.


You will be able to:

  • Work and participate proactively in a kaupapa Māori and Police environments
  • Be comfortable working with a large number of stakeholders at all levels of the organisation.
  • Deliver high standards of service to all stakeholders in a professional manner
  • Work in a fastpaced environment with challenging deadlines within the constraints of multiple levels of project approvals forums.


This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

To view the position description for this role please copy and paste this link into a new browser:
About us

Our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.

How to apply

Applications close Monday 27th February 2023.

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