Service Delivery Manager
2 weeks ago
Job description:
Service Delivery Manager
About Citycare Property
Citycare Property is a values-driven organisation that builds, operates, maintains and renews Aotearoa New Zealand's social infrastructure.
We are proudly Kiwi owned, and our community-centric values are well aligned to the local and central government customers who entrust us to care for their assets.
We take the responsibility of being a good Kiwi company seriously and we are continuously focused on ensuring our company is a force for good — particularly in the area of sustainability, in the broadest sense (social, environmental, cultural and economic).
Our company purpose is to_Enhance the Wellbeing of our Communities__.
_The social infrastructure we take care of are spaces where communities gather, connect, share a sense of place and pride, or go to to receive essential services.
We champion and prioritise local people, local businesses and local needs.The Opportunity
This is an exciting opportunity to lead the charge in delivering our IT services. Use your IT service management experience to meet or exceed our customer expectations in this challenging role.
In addition to leading the Service Delivery, this role will be responsible for Change Management and Technology Supplier and Contract Management within Citycare Property.
The person we are looking for will be a pivotal point for communication with customers and end-users, especially in terms of change, availability and capacity management.
Requirements:
The successful applicant will have/be:
- A tertiary qualification and/ or equivalent experience (ideally ICT, management/business, or computer science).
- Qualifications in the ITIL or an equivalent service management framework.
- Experience in service management of an information technology production environment.
- Experience in managing IT staff as part of a technical support team.
- Familiarity with the advanced principles of ITIL.
- Proven track record of developing and providing SLAs and Service Desk deliverables.
- Involvement in infrastructure projects, including replacement or upgrade of core infrastructure components.
- Solid relationship management and performance management skills.
- Exceptional interpersonal skills, with a focus on listening and questioning skills.
Benefits & Culture
- Access to discounted health insurance; employee assistance programme; access to mental health first aiders; genuine opendoor across all levels of the organisation
- Worklife balance, with flexiwork options available; great team culture
Applications close Sunday, 19 February, 2023 at 11:55pm.
Are you looking for an exciting career opportunity? Join a leading, growing business and start your career with Citycare Property
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