Service Delivery Manager

2 weeks ago


Christchurch, Canterbury, New Zealand NZ Post Full time
Kōrero mō te tūranga - About the role
- leading and managing the front-line service delivery staff

  • Financial Management
  • Managing health and wellbeing of our staff and couriers
  • Ensuring that service standards within the Delivery Service Centre and local area are being consistently met or exceeded
  • Facilities Management
  • Contractor Management and Compliance


This position also has responsibility for Rural and Provincial Delivery Partners therefore experience working with external contractors and partners would be advantageous.

Mōu - About you

You will already be a high performer with a proven track record within a similar role, within a similar organisation to our own.

You will be ready to take the next step in your career and will be able to clearly articulate that you have great leadership skills and a solid understanding of our business, or the ability to learn our business quickly thanks to your career history within similar commercial services organisations.

You'll be able to demonstrate the following skills and experience:

  • Business or Operations Management related qualification
  • Operational leadership or service delivery experience
  • Experience working with contractors
  • Excellent customer relationship management experience
  • People Leadership experience
  • Strong Commercial Acumen
  • Budget Management
  • Proven analytical, evaluative and problemsolving skills.
Mō te Tukurau Aotearoa - About NZ Post
NZ Post is an iconic organisation with a rich history and bright future.

We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.

It's an exciting time to join.
He Aha Te Pai - What you'll love about us
Alongside the opportunity to work with a team passionate about delivering, our permanent employees enjoy a wide variety of benefits including:

  • Special rates on fantastic holiday home accommodation around New Zealand
  • Retail shopping discounts with our partners
  • An Employee Assistance programme to support you when you need it
  • Plus more
Hiahia? - Interested? Come and join the whanau
Applications for this position close on 11 April 2024.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.



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