Service Delivery Manager

2 weeks ago


Christchurch, Canterbury, New Zealand NZ Post Full time
Express Service Delivery Manager - South Island
NZ Post Express offers same day urgent courier services across town or nationwide.

It's exciting and fast paced, where meeting our customers urgent requirements in a time critical way is key, and each day is different from the next.

Kōrero mō te tūranga - About the role
We are on the hunt for a new Service Delivery Manager to join our Christchurch team based in Harewood.

Reporting through to the Area Manager - South Island, you'll be responsible for managing our South Island based contractor fleet.

Work with our Area Manager, you'll help to support our fleet (based in Christchurch, Dunedin, Queenstown and Nelson), ensuring their success in terms by making sure they receive the right training and knowledge to do their job effectively.

You'll also support them in terms of compliance around brand and delivery standards.
You'll get involved in regular customer, fleet and financial reporting, so knowing your way around Excel will be key.

You'll combine this with some commercial savvy and nous and be able to understand the key drivers for our business, our customers and our contractors.

This role operates during core business hours, Monday to Friday, however ideally, this role would suit someone who is flexible to work a combination of early mornings and late afternoons as the role requires.

Mōu - About you
You'll be used to working in fast paced and busy environments, where time pressures are critical. You'll be used to juggling multiple things constantly.
You'll also be used to engaging with contractors and the various challenges they can present.

You'll enjoy bringing people on the journey, seeing them thrive and be successful whilst not shying away from, at times, difficult conversations.

You'll combine this with

  • The ability to influence and engage at a variety of levels
  • Strong customer service and relationship management skills
  • Solid commercial acumen, including budgets, financials and analytical skills
  • A pragmatic approach
  • A healthy dose of common sense and logic
  • A positive can do attitude
But most importantly you'll be a team player who has a willingness and aptitude to learn.

Experience in the transport or logistics would definitely help you hit the ground running in this role, but not essential.

Mō te Tukurau Aotearoa - About NZ Post
NZ Post is an iconic organisation with a rich history and bright future.

We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce.

It's an exciting time to join.
Hiahia? - Interested? Come and join the whanau
Applications for this position close on 2 April 2023.

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.



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