Customer Support Leader

4 weeks ago


Manukau, Auckland, New Zealand Winning Group Full time
Monday to Friday 7:00 am till 3:00 pm

  • Unique career growth opportunities
  • Join a supportive culture and dynamic team environment

Heart of the role


Reporting to the Customer Support Manager, the purpose of this role is to make sure that all Appliances Online customers have a positive experience from start to finish when dealing with us.


Leading a team, this role consists of dealing with customers to resolve issues and discuss our services, understanding business processes and tools we use to measure customer satisfaction, understanding the internal workings of the business and the processes that go into generating orders, sales and delivery.


What Your Day-to-Day Might Look Like

  • Monday to Friday 7:00 am till 3:00 pm.
  • Communicate targets and monitor overall results.
  • Deliver regular 1:1 updates with Team to provide feedback on performance.
  • Build a new team and manage the onboarding and training of new starters within the team, when volume commands it.
  • Manage teams' rosters to ensure adequate staffing when required and daily approval of timesheets and leave requests.
  • Handle escalated enquiries and refer to relevant areas when required.
  • Be a part of daily morning stand up training with the head office team.
  • Lead by example by embodying each of Winning's company values.
  • Handle all marketplace inquiries and listings.
  • Build on existing practices into streamlined processes from previous experience.

Key Skills & Experience

  • Experience in a customer service based role with demonstrated ability to deliver exceptional customer service.
  • Experience in a sales environment exceeding KPIs and targets.
  • Ability to coach and mentor from previous experience in a Team Leader role is desirable.
  • Excellent interpersonal skills and strong communicator, both in writing and verbally.
  • Strong attention to detail.
  • High computer literacy with previous experience using sales systems being beneficial.
  • Ability to build and maintain relationships with customers, stakeholders and colleagues.


  • Manukau, Auckland, New Zealand Accessable Full time

    Company DescriptionAt accessable, our mission, to provide solutions for better living, guides us every day and reminds us how our efforts positively impact the lives of tens of thousands of New Zealanders every year. We do this by supplying a wide range of disability and rehabilitation equipment, housing modifications and services that support people to live...


  • Manukau, Auckland, New Zealand New Zealand Government Full time

    Mō te tūnga | About the roleAs the Team Leader, you will be responsible for managing a team of customer support agents to assist and provide service to military and civilian staff. You will bridge the gap between our military and civilian teams to ensure timely customer service to our stakeholders.A typical day will involve: Daytoday management of the...


  • Manukau, Auckland, New Zealand NZ Post Full time

    Team Leader | Permanent Full-Time | New Market PostshopYour ImpactNew Zealand Post is looking for a new Team Leader to manage our dedicated team of Customer Service Officers, looking after our customers. We are looking for someone who can think on their feet and support the team when the pressure is on. This permanent role supports a fantastic close knit,...


  • Manukau, Auckland, New Zealand Auckland Council Full time

    Help us empower our customers to be safe, happy and have an amazing experience Utilise your passion for coaching and leadership through mentoring a dynamic team Enjoy free use of the facilities and other Council benefitsHe angitūtanga: The opportunityYou will be joining our team at Tepid Baths in Auckland CBD, where we inspire Aucklanders to be more active...


  • Manukau, Auckland, New Zealand Auckland Council Full time

    He angitūtanga: The opportunityYou will be joining our team at West Wave Pool and Leisure Centre, whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Service Team are the people that make it happen when Aucklanders visit our Centres.This role had been created to champion...


  • Manukau, Auckland, New Zealand Auckland Council Full time

    6-month fixed-term / secondment opportunityHe angitūtanga: The opportunityYou will be joining our team at Takapuna Pool and Leisure Centre, whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Service Team are the people that make it happen when Aucklanders visit our...

  • Customer Support

    4 weeks ago


    Manukau, Auckland, New Zealand Consult Recruitment Full time

    The Company:Our client is a market leader in their respective field, partnering with NZ's leading organisations. They're experts in what they do, and have a solid reputation in the market for an outstanding culture where people come first, and successes are not only recognised but truly celebrated. They're an innovative technology company and offer...


  • Manukau, Auckland, New Zealand Auckland Transport Full time

    Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities.Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will...


  • Manukau, Auckland, New Zealand Oji Fibre Solutions Full time

    Customer Service Team Leader / Sales SupportPenrose, Auckland Can you lead and inspire our busy team of sales support people? Worked in Packaging,Manufacturing,Industrial,Printing,Export? Essential service provider, Penrose, great salary, benefits and parkingOji Fibre Solutions is New Zealand's leading manufacturer of pulp, paper and suppliers of packaging...


  • Manukau, Auckland, New Zealand New Zealand Government Full time

    Provide operational leadership to achieve better outcomes for our customers and staff Exciting opportunity to make a profound difference Fulltime, permanent role in our Henderson office at $123,648 salary + 5 weeks' annual leave + free insurancesMō mātou - Our OrganisationAt Kāinga Ora - Homes and Communities, ours is the important responsibility of...


  • Manukau, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 MEGA Manukau are looking for a Customer Focused Team Leader to lead our busy customer service team.This is your opportunity to join New Zealand's iconic and leading Home Improvement store and be part of this fast paced and vibrant business.Put your outstanding customer service and leadership skills to work and become a part of our team at Mitre 10...


  • Manukau, Auckland, New Zealand Allianz Partners Full time

    Global Insurance company based in Takapuna. Flexible and hybrid work practices, learning ondemand, inclusive leadership. Be part of a culture that enables and empowers you to make an impact.Bring your strong leadership skills into this inbound contact centre to assist to support, guide and develop our team.About the roleReporting into our Head of Customer...


  • Manukau, Auckland, New Zealand University of Auckland Full time

    Waipapa Taumata Rau | The University of Auckland is New Zealand's leading university and one of the world's major research universities. We employ over 6000 academic and professional staff to support the success of 41,000+ students.Te Whiwhinga mahi | The opportunityWe are excited to announce the opening of our state-of-the-art Recreation Centre in late...


  • Manukau, Auckland, New Zealand Serato Limited Full time

    Serato is one of the world leaders in audio software for professional DJs, producers and musicians. World renowned artists such as Fatboy Slim, A-Trak, Snoop Dogg, and DJ Snake love our products and use them on a regular basis.We are based in central Auckland and are currently looking for a Customer Support Agent to join our team. You will be the first line...


  • Manukau, Auckland, New Zealand Oji Fibre Solutions Full time

    Customer Services Team Leader - (Phone based)Mangere Bridge, AucklandOJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce, industrial and grocery...


  • Manukau, Auckland, New Zealand AB Equipment Full time

    Customer Support SpecialistEast Tamaki, Auckland Join New Zealand's market leader in construction, material handling, forestry and environmental equipment._What's in it for you: Competitive base salary Medical and life insurance benefits Opportunity to work with market leading products Training and developmentAbout your new role:Our Auckland Branch based in...


  • Manukau, Auckland, New Zealand Valocity Full time

    **About Valocity: Our award-winning team of game-changers drive transformation and world-class innovation across the entire mortgage valuation process. Combining our data, technology, and people, the Valocity dream team works collaboratively to streamline the home buying journey for people around the world.With offices in New Zealand, Australia, and India,...


  • Manukau, Auckland, New Zealand Genesis Energy NZ Full time

    Reference # Posted on- 21 Aug 2023- Closes on- 28 Aug :55- Location(s)- Auckland, Hamilton, Huntly, Taranaki, Tuai, Tokaanu, Christchurch, Tekapo, Wanaka, Nelson- Expertise- Customer Service- Job level(s)- Experienced- Work type(s)- Permanent full-timeGenesis, and the wider industry is experiencing fundamental change through the divergence of energy...


  • Manukau, Auckland, New Zealand Auckland Transport Full time

    At Auckland Transport we're on a continuous journey to change the way we deliver service to our customers. We're working to shape our city and provide transport choices for a growing, vibrant Auckland. Our people are a diverse team of forward thinking, passionate individuals who provide innovative and realistic insight to the city's transport challenges. As...

  • Customer Insights

    4 weeks ago


    Manukau, Auckland, New Zealand COUNTDOWN NZ SUPPORT Full time

    Key strategic & analytical role in our Customer First & Customer Insights division Join a team of highlyregarded experts in this field Passionate about advocating and championing customer first decision making**Ready to make an impact? We areCountdown continues to drive innovation from the front within NZ's online retail landscape and remains genuinely...