See more Collapse

Customer Care Team Leader

2 months ago

Manukau, Auckland, New Zealand Allianz Partners Full time
Global Insurance company based in Takapuna.

  • Flexible and hybrid work practices, learning ondemand, inclusive leadership.
  • Be part of a culture that enables and empowers you to make an impact.
Bring your strong leadership skills into this inbound contact centre to assist to support, guide and develop our team.

About the role


Reporting into our Head of Customer Excellence, we are looking for a truly inspirational and enthusiastic leader to join our team.

You will be expected to effectively and efficiently lead, coach, develop and manage a team of frontline customer care consultants.

You will be accountable for ensuring overall functionality of the team, providing day to day support and delivery to meet key business needs in the customer care area.

Identifying and driving improving improvements in systems and processes.

Creating a team that consistently meets and achieves key performance targets and measures against internal and external customer service levels.


Your day will typically involve monitoring daily performance of consultants, responding to customer's escalations, and liaising between our wider business and your team.

You will work closely with a number of internal stakeholders to ensure we are meeting expectations for both our partners and customers.

Our Team Leaders lead, mentor and inspire team members and provide ongoing direction and development.

They use a wide range of tools and techniques to create and maintain a collaborative, motivated and positive team atmosphere and are given the autonomy to execute this.


Important to your success:

  • You will be passionate about developing a team and enjoy having coaching conversations and motivating a team to achieve results;
  • You will be innovative and willing to implement initiatives to encourage engagement and customer centric approach;
  • With a background in customer care, you will be diplomatic, empathetic and have that professional touch to resolve escalated instances and guiding your team to ensure that customers feel comfortable and confident when talking to them about their needs and requirements;
  • This role has an abundance of variety as you will be dealing with a wide range of customers (internal and external), reporting, escalations and much more every day;
  • You will be resilient and able to work under pressure; and
  • You will to be agile and flexible as workloads can be impacted by a multitude of reasons, whether it is business requirements or unforeseen world events, including natural disasters.

Other skills and experience may look like this:

  • This is a highly collaborative role, ability to build positive relationships with internal and external stakeholders in a short periods and maintain them;
  • Is not afraid of picking up the phone and having potentially difficult conversations with customers;
  • Previous experience within Customer Care in the insurance industry (highly desirable);
  • Proven experience in coaching and developing a team (preferable);
  • Strong written and oral communication skills;
  • Demonstrates strong problem solving skills and a solution based mindset;
  • Intermediate computing skills in MS Word, Excel;
  • Is able to multitask and handle a range of priorities in a highly regulated environment;
  • Is passionate about providing a great customer experience; and
  • Has demonstrated track record of performance against targets/deadlines/goals/KPI's.


This is a great opportunity to take the next step in your career and to develop and stretch your potential within a leadership role.


What we offer
Our employees play an important part in our success. We appreciate that each one has unique needs and ambitions and we enjoy being a part of their journey.

You will feel supported to push your capabilities and explore new ideas with leaders who are open, transparent and encouraging.

Plus, we offer a wide range of benefits to suit.


We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a variety of courses and targeted development programs.

All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us.

This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance including the option of a hybrid working model.


About us
Helping people is at the core of what we do.

We partner with some of New Zealand's leading brands and embed a culture of going above and beyond for our customers.


Headquartered in Auckland's North Shore, our team provides travel insurance, emergency assistance and pet insurance to our customers and partners throughout New Zealand, as well as health protection for inbound international students.

Allianz Partners is a global business and the world's largest travel insurance and assistance provider. Allianz P

We have other current jobs related to this field that you can find below

  • Banking Support Analyst

    2 months ago

    Manukau, Auckland, New Zealand FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 1 - 5%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being...

  • Care Giver

    3 months ago

    Manukau City, New Zealand Well Health Care LTD Full time

    Rest Home Caregiver Positions Fencible Manor Rest Home offers Rest home care and aged care in Cockle Bay, Auckland. Weare currently seeking Rest Home Caregivers to join our team. You will be working with afantastic team, lovely residents with great support from management, and an emphasis onbuilding strong relationships with the residents and their...

  • Decon Team Leader

    2 months ago

    Manukau City, New Zealand Shred-X Full time

    **Decon Team Leader** **Post Haste Group** **Manukau** **Looking for an exciting new career in the freight industry?** **Then look no further, your future is here** Here at Post Haste, we have established a strong and dynamic presence within the Express Parcel industry, developing a reputation for looking after our customers and staff alike. The Post...

  • Team Leader

    2 months ago

    Manukau City, New Zealand Ventia Full time

    **WHAT’S IN IT FOR ME** At Ventia, we’re proud to manage council assets including parks, libraries and public pools in Orakei/Maungakiekie/Tamaki areas. We contract to Auckland Council for street cleaning services such as collecting litter, road sweeping, removing graffiti, water blasting, pavement cleaning and more! **ABOUT THE ROLE** We’re...

  • Team Leader

    2 months ago

    Manukau City, New Zealand Waste Management Full time

    **About Us** Waste Management NZ Limited is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. **About the Role** We have an opportunity for an experienced Team...

  • Destruction Team Leader

    3 months ago

    Manukau City, New Zealand Shred-X Full time

    **_We have an exciting opportunity to join our team as a Destruction Team Leader in Highbrook_** **Who we are** The Information Management Group (TIMG) provides secure information management solutions to NZ businesses and government agencies. With over 30 years of industry experience, TIMG has developed a range of solutions that help customers transform,...

  • Workshop Team Leader

    3 months ago

    Manukau City, New Zealand Accessable Full time

    We are a proudly New Zealand owned business that provides disability and rehabilitation solutions for better living throughout the public and private health sectors including the supply, repairs, and servicing of a wide range of equipment We have an exciting opportunity for a switched on Team Leader to provide effective leadership to our team of...

  • Customer Care Representative

    2 months ago

    Manukau City, New Zealand OneStaff Full time

    We are currently seeking a self-motivated and reliable Customer Care Agent Service Representative to join the team in Albany. Working Monday - Friday 7.30am - 5pm you will handle incoming calls from customers, making bookings, quoting and resolving inquiries and complaints. We are seeking a ‘make it happen’ type of person with a good energy, great...

  • Team Leader

    4 weeks ago

    Manukau City, New Zealand Reliance Recruitment Full time

    Are you an experienced Team Leader within a Stores environment? We want to hear from you today. An excellent opportunity has arisen with a National Market Leading company in Penrose. You will receive: - A permanent, full-time role - Monday - Friday, 7am - 3.30pm - A competitive salary, ranging from $70-$75K per annum, based on previous experience -...

  • Trackis Maintenance Team Leader

    2 months ago

    Manukau City, New Zealand Ventia Full time

    **WHAT’S IN IT FOR ME** At Ventia, we’re proud to manage council assets including parks, libraries, and public pools in the Orakei/Maungakiekie/Tamaki areas. We contract with Auckland Council for street cleaning services such as collecting litter, road sweeping, removing graffiti, water blasting, pavement cleaning, and more! **ABOUT THE...

  • Production Team Leader

    3 months ago

    Manukau City, New Zealand OneStaff Full time

    2x Team Leaders wanted for an NZ-owned Food Production company in East Tamaki! One position available on the AM shift and one position available on the PM shift **Salary**: between $60,000 - $65,000 p.a dependent on experience **Days & Hours**: - 4x day week (3 day weekends!) - Dayshift: - Tues - Fri - 6am - 4:30pm - Nightshift - Tues - Fri - 4pm -...

  • Dispatch Team Leader

    1 week ago

    Manukau City, New Zealand Brandspec Group Limited Full time

    Brandspec is looking for a Dispatch Team Leader for its warehouse in Auckland, Wiri. The successful candidate must have all the usual opational/dispatch attributes, as well as leadership qualities.  What we are offering -Full time (min $32h/week), permanent job -Monday to Friday -$27/h to $30/h depending on experience What you must have -Work...

  • Warehouse Team Leader Manukau Ak

    4 weeks ago

    Manukau City, New Zealand Ceva Logistics Full time

    **YOUR ROLE** As the Team Leader for our 3PL warehouse facility at Manukau Auckland, you will coordinate the day-to-day operational activities of the site and team; and help ensure that we meet customer expectations, whilst maintaining a compliant and safe environment. **WHAT ARE YOU GOING TO DO?** - Receiving goods from inbound shipments to be distributed...

  • Customer Service Team Member

    2 months ago

    Manukau City, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    2 months ago

    Manukau City, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    2 months ago

    Manukau City, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    2 months ago

    Manukau City, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • CRM/sms Team Leader

    3 months ago

    Manukau City, New Zealand Manukau Institute of Technology Full time

    **CRM/SMS Team Leader** Are you an experienced IT professional living in South Auckland? Are you looking for more flexible working arrangements, or keen to save on travel time so that you can spend it with family, friends or on other interests? Perhaps you're looking for a role with a high degree of autonomy? **Ngā pūrākau | Our Story** Established in...

  • Customer Service Officer

    2 months ago

    Manukau City, New Zealand Madison Recruitment Full time

    Competitive base salary with opportunities for career growth - Join an international organization within fantastic tight knit team - Skip the traffic - South East Auckland location **About the role**: Reporting to the Team Leader of Customer Service, the Customer Service Officer provides both internal and external customers with the day-to-day operational...

  • Funsquad Leader

    2 months ago

    Manukau City, New Zealand Zone Bowling Manukau Full time

    **Who is Zone Bowling?** Zone Bowling is an action-packed entertainment destination where guests come for the adventure and our FunSquad stay for the FUN. Zone Bowling is a part of The Entertainment and Education Group (TEEG) which is one of the world’s LARGEST entertainment brands and includes our other brands Kingpin and Timezone across NZ and...

  • Customer Service Administrator

    2 months ago

    Manukau City, New Zealand Madison Recruitment Full time

    Grow your customer service career in a supportive team environment - Great temporary roles starting ASAP! Various temporary opportunities for experienced customer service representatives! Grow your customer service, administration and sales support skills. **About the role**: We are currently recruiting a range of customer service administration roles for...