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Team Leader Customer Support

2 months ago

Manukau, Auckland, New Zealand Auckland Council Full time
Help us empower our customers to be safe, happy and have an amazing experience

  • Utilise your passion for coaching and leadership through mentoring a dynamic team
  • Enjoy free use of the facilities and other Council benefits

He angitūtanga:
The opportunity


You will be joining our team at Tepid Baths in Auckland CBD, where we inspire Aucklanders to be more active at our historical facility.

You only get one chance to make a fantastic first impression and our Customer Service Team are the people that make it happen when Aucklanders visit our centre.


In this role, you will lead and mentor day-to-day operations of your team; including performance management, personal development and training, leave management, stock budgets etc.

You will analyse customer feedback and ensure continuous improvement for our customers satisfaction.


You will ensure the services and programmes operate at a high standard and excel at meeting customer and community needs.

This role was created to champion fantastic customer service amongst our front-of-house team.

We want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again.


Full Job Description:
Click Here

This is a permanent, full-time position.

He kōrero mōu:
About you


You will have customer service management experience, you will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these.

You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal & external customers.

Ideally, you'll hold a First Aid Certificate.

Tepid Baths operates a 7-day service, so reliability and commitment to work early and late shifts, as well as weekends, is crucial in this role.


Ngā āhuatanga kei a mātou:
What we offer
We offer ongoing support and commitment to your personal and professional development.

You'll also have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts.

And as a Leisure Centre employee, you will enjoy free use of the facilities.

Applications close:
Monday 27 May 2024 at 23:59

Pay rate:
$74, ,000 (depending on experience)

  • This position is deemed a safetysensitive position and will require preemployment drug testing._

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