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Customer Service Team Leader

4 months ago

Manukau, Auckland, New Zealand Oji Fibre Solutions Full time
Customer Service Team Leader / Sales Support

Penrose, Auckland

  • Can you lead and inspire our busy team of sales support people?
  • Worked in Packaging,Manufacturing,Industrial,Printing,Export?
  • Essential service provider, Penrose, great salary, benefits and parking


Oji Fibre Solutions is New Zealand's leading manufacturer of pulp, paper and suppliers of packaging solutions to a wide range of industries throughout the country.

Our Paper Bag business based in Penrose, Auckland designs and produces high performance multi-wall bags for key New Zealand industries including Dairy, Building Products, Flour, Sugar and Vegetables throughout the country and into offshore markets.

This role will be responsible for leading our small but busy customer service/sales support team. We are on the lookout for a person with minimum 2+ year's supervisory experience.

The role is responsible for:

  • Leading and supporting a small but busy customer service department with two direct reports
  • Working with production to ensure our customer needs are met, whilst balancing production optimisation
  • Supporting the external sales team by ensuring a high level of customer service and account management of existing and new customers
  • Liaising with clients from the initial ordering stage, right through to the delivery of the product and managing the processes for new designs and artwork
  • Accurate entry of data including high value orders where every detail is critical
  • Looking for continuous improvement opportunities
  • Generating and distributing weekly and monthly reports to customers and internal stakeholders

What we need:

  • An experienced team leader who loves the challenge of working within a fastpaced manufacturing environment, capable of multitasking, a superstar at prioritising work in a busy deadline focused environment
  • The ability to think on your feet and work closely with our external sales and production teams.
  • Outstanding verbal and written communication skills
  • Quick learner who enjoys problemsolving and has a high attention to detail.
  • Experience within Packaging, Manufacturing, Industrial, Printing or Export sectors advantageous
  • Must be highly Computer literate in Microsoft Office, Excel with SAP advantageous.

What we offer:

  • Opportunity to join a global player in the Packaging industry.
  • Busy and varied role that challenges you.
  • Competitive Salary
  • Excellent staff benefits including superannuation, medical insurance, life and income protection insurance
  • Secure parking onsite
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