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Team Leader Housing Support

2 months ago

Manukau, Auckland, New Zealand New Zealand Government Full time
Provide operational leadership to achieve better outcomes for our customers and staff

  • Exciting opportunity to make a profound difference
  • Fulltime, permanent role in our Henderson office at $123,648 salary + 5 weeks' annual leave + free insurances
Mō mātou - Our Organisation

At Kāinga Ora - Homes and Communities, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.

With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build Aotearoa future.
We are passionate about transforming New Zealand for the better.

That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Ngā mahi - What you'll do
The Team Leader Housing Support leads and inspires a team of Housing Support Managers and Senior Housing Support Managers.

They will lead, coach, support and mentor a team who works with customers and whānau to identify and respond to their housing and wellbeing needs.

Ngā haepapa - What you'll be responsible for

Our Team Leader Housing Support will:

  • Effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kāinga Ora customers
  • Provide leadership, support, coaching and guidance, creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved
  • Manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their people
  • Produce operational reporting that shows the work types, volumes and services being managed by the team and how the team is performing
  • Work collaboratively with the Advisor Placement to assign whānau to the bestfit Housing Support Manager or Senior Housing Support Manager
  • Contribute to enhancements of the role and to quality outcomes for each whānau.
Ngā pūmanawatanga ōu - What you'll need

To be successful our Team Leader Housing Support will have:

  • Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance
  • Experience working in a multifaceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs
  • Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needs
  • Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika, with experience working with different cultures and/or community groups.
Nōu te rourou - What's in it for you?

  • Competitive salary
  • 5 weeks annual leave
  • Insurance benefits, including medical
  • Flexible working arrangements
  • Career development and study opportunities
Tūhono mai - Join us
Applications close at 11:59pm on Sunday 11th June 2023.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.

We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.

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