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Graduate IT Support Engineer

3 months ago

Wellington, Wellington, New Zealand Cyclone Computer Co Ltd Full time

Help Desk & IT Support (Information & Communication Technology)

Full time

Add expected salary to your profile for insights

Cyclone Computers is looking for Graduate IT Support Engineers to join our managed services team of 45+ Christchurch based Engineers. You will get to experience a wide range of technologies, from Enterprise Server and Networking infrastructure to industry standard multi-vendor Cloud Services covering productivity suite, identity, and device management.

For the right person, this is a fantastic opportunity to experience variety in a supportive, nurturing, and growing organisation. Graduates with Cyclone will have multiple potential pathways through to opportunities within Cyclone or the IT Industry, with future internal roles including IT Support, Architecture, Pre Sales, Field Engineering, Service Delivery and Lifecycle Management.

Working primarily with our education customers you'll have the opportunity to showcase your technical know-how and exceptional customer service skills.

What you will do

Our Engineers work within the Cyclone support processes to deliver and maintain a consistent, stable, and reliable IT infrastructure to support and enhance the business of teaching and learning. Your primary responsibilities will include:

  • Learn our industry standard tools and processes while shadowing our Engineers across multiple disciplines.
  • Develop a foundational knowledge across our primary products and services.
  • Contribute to our customer Project Delivery either as part of a project team, or independently.
  • Develop and foster positive relationships with all customers.
  • Commitment to deliver quality outcomes for clients.
  • Support our engineers with the resolution of incidents covering software, hardware and infrastructure as defined by potential service level agreements.
  • Incident and Service Request Management following standard incident progression and processes.

What you will bring

You'll be hungry to learn, efficient, detailed and take satisfaction from completing assigned work to a high standard. We expect our engineers to have a can-do attitude, while going over and above to help our customers use the right technology solution for their needs.

  • Tertiary ICT/computer qualifications.
  • An ability to work as part of a large team while taking responsibility for your work.
  • Problem solving skills and instinct to take ownership when dealing with issues.
  • Curiosity with loads of initiative and ability to work independently, a "self-starter".
  • Exceptional communication and relationship building skills.

What's in it for you....

  • Competitive salary package
  • A full set of the necessary equipment
  • Work on the latest and leading technologies
  • Ongoing professional development and certifications
  • Discounts on IT hardware from our vendors
  • 4 weeks' annual leave and the option to purchase an additional 5 days
  • Health insurance
  • One paid volunteer day per year and charity matching of your salary
  • Team events and social activities.

About us:

Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch and Dunedin. We employ over 175 team members including ICT specialists, engineers and professional learning advisors.

Working at Cyclone includes the opportunity to thrive in:

  • A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.
  • Being part of a collaborative team, with tight customer and supplier relationships.
  • Having training platforms and development pathways with direct access to large multinationals such as Apple, Microsoft, HP, Google, and Dell.

To apply:

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.

By submitting your application, you consent to our collection, use, and retention of your personal information for recruitment purposes. This information will be stored securely and used solely to evaluate your suitability for current and future employment opportunities within Cyclone.

Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

Do you have customer service experience?

What's your expected annual base salary?

How much notice are you required to give your current employer?

Do you have a current New Zealand driver's licence?

Do you have any leave planned in the next 6 months?

How would you rate your English language skills?

How many years' experience do you have as a Service Desk Role?

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