On-site Support Engineer L1/L2

2 weeks ago

Wellington, Wellington, New Zealand Cyclone Computer Co Ltd Full time

Help Desk & IT Support (Information & Communication Technology)

Full time

Add expected salary to your profile for insights

As an on-site engineer, you'll represent Cyclone at our customer sites whilst providing L1 and L2 support for software, hardware and network issues. Tasks will be raised with you directly by end users at the site, and others will come from the national service desk or be at the request of senior engineers and account managers.

We're looking for someone who will be proactive and engage with customers on their site, to see issues through to resolution, to make suggestions to improve user experiences, and to take a constructive approach to handling any risks or blockers.

You'll have the backing of your colleagues and close guidance from local seniors, as well as a national team of experts – meaning loads of support and advice available at your fingertips. Our service coordinator makes sure you have all you need to succeed.

What you will do:

When engaging with our customers, you'll have the opportunity to demonstrate your technical expertise and deliver top-notch customer service. Working with a diverse range of technologies, from tailored education software to Enterprise cloud services, our Onsite Engineers play a pivotal role. Your primary responsibilities will include:

  • Respond to incidents and requests and managing SLAs
  • Provide support with escalations
  • Manage problems through to resolution
  • Create and update site documentation
  • Contribute to service reporting
  • Develop your skills and stay across new technologies.

What you will bring:

  • 3+ years' experience supporting networks, hardware and software
  • Tertiary ICT/computer qualifications or equivalent experience
  • Some knowledge of Microsoft and/or Google productivity environments
  • Strong customer service, problem-solving and communication skills
  • An ability to work as part of a large team while taking responsibility for your work.

What's in it for you....

  • Competitive salary package
  • A full set of the necessary equipment
  • Work on the latest and leading technologies
  • Ongoing professional development and certifications
  • Discounts on IT hardware from our vendors
  • 4 weeks' annual leave and the option to purchase an additional 5 days
  • Health insurance
  • One paid volunteer day per year and charity matching of your salary
  • Team events and social activities.

About us:

Cyclone is a New Zealand privately owned company with branch offices in Auckland, Wellington, Christchurch and Dunedin. We employ over 175 team members including ICT specialists, engineers and professional learning advisors.

Working at Cyclone includes the opportunity to thrive in:

  • A workplace rich in diversity, inclusive of all thinking styles, and actively reflecting our core values.
  • Being part of a collaborative team, with tight customer and supplier relationships.
  • Having training platforms and development pathways with direct access to large multinationals such as Apple, Microsoft, HP, Google, and Dell.

We're reviewing applications as they come in and reserve the right to close the recruitment early if enough candidates are shortlisted. So, we'd encourage you to act quickly if possible.

To apply:

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.

Please apply with your CV and a cover letter that describes your experiences with networks, hardware and software, and has examples of your recent achievements. We're getting a lot of interest and the examples in your cover letter are essential to ensure you progress through selection and shortlisting.

Our recruitment process includes a written test of your technical knowledge, then a panel interview with senior engineers and our service and commercial managers.

By submitting your application, you consent to our collection, use, and retention of your personal information for recruitment purposes. This information will be stored securely and used solely to evaluate your suitability for current and future employment opportunities within Cyclone.

Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

How many years' experience do you have as a support engineer?

Do you have customer service experience?

How would you rate your English language skills?

What's your expected annual base salary?

How much notice are you required to give your current employer?

How many years' experience do you have in the IT industry?

Do you have a current New Zealand driver's licence?

Report this job advert

Don't provide your bank or credit card details when applying for jobs.

#J-18808-Ljbffr

  • IT Support Analyst

    2 weeks ago

    Wellington, Wellington, New Zealand Absolute IT Recruitment Specialists Full time

    Wellington- Helpdesk & Support- NZD NZD80000 per annum- Full Time- Permanent- 09 Jun 2023- L1& L2 IT Systems support + high level customer service experience:Windows, Azure AD, Cloud service, (MCITP) qualification, Systems Engineer:- Government agency, Wellington based + Good work culture.ABOUT THE ROLECustomer Service Expert to provide exceptional L1& L2...

  • Support Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand Cyclone Computer Co Ltd Full time

    Help Desk & IT Support (Information & Communication Technology) As an on-site engineer, you'll represent Cyclone at our customer sites whilst providing L1 and L2 support for software, hardware and network issues. Tasks will be raised with you directly by end users at the site, and others will come from the national service desk or be at the request of...

  • L2 Field Services Engineer

    3 days ago

    Wellington, Wellington, New Zealand NTT Full time

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Field...

  • L2 Field Services Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand NTT DATA Full time

    Job DescriptionNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • L2 Field Services Engineer

    1 month ago

    Wellington, Wellington, New Zealand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • L2 Field Services Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • L2 Field Services Engineer

    4 weeks ago

    Wellington, Wellington, New Zealand NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Desktop Support Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand Rex Tec Full time

    Job descriptionWe have opening for these Locations.AucklandBlenheimChristchurchDunedinGreymouthHamiltonHokitikaInvercargillNapierNelsonPalmerston NorthPictonQueenstownRotoruaTaurangaWellingtonAbout the job:Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please...

  • Desktop Support Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand Rex Tec Full time

    Job descriptionWe have opening for these Locations.AucklandBlenheimChristchurchDunedinGreymouthHamiltonHokitikaInvercargillNapierNelsonPalmerston NorthPictonQueenstownRotoruaTaurangaWellingtonAbout the job:Rex Technologies, a leading IT Infrastructure services provider, is hiring currently for Desktop Support Engineer for our clients across Globally. Please...

  • Site Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand HEB Construction Full time

    Join us as we deliver one of the country's most significant infrastructure projects - There are only a handful of engineering projects of this nature and scale in New Zealand - everThis career-defining project will be delivering safe, seamless, and spectacular ferry rides connecting both the North and South Island together. You will be benefiting our...

  • IT Support Engineer

    2 weeks ago

    Wellington Central, Wellington, New Zealand Absolute IT Recruitment Specialists Full time

    Wellington Central- Helpdesk & Support- Competitive Salary- Full Time- Permanent- 03 Apr 2023- Exposure to a range of technologies Help to keep the Internet of NZ humming Competitive salaryABOUT THE COMPANYWe have partnered exclusively with InternetNZ |Ipurangi Aotearoa, who ensure the safety and security of domain, working to keep the Internet in Aotearoa...

  • Site Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand Madison Recruitment Full time

    About You:Skills/Experience Summary Tertiary Engineering qualification 2 years of experience in road maintenance and/or road construction. Clean class 1 driver's license. First Aid Level 1 & ConstructSafe Tier Level 2/3 Non-Practicing Site Traffic Management Supervisor (STMS) Practicing or equivalent new Code of practice for temporary traffic management...

  • Desktop Support Engineer L2

    2 weeks ago

    Wellington, Wellington, New Zealand Tech Planet Full time

    We are looking for a capable resource who is customer friendly and customer focused and has a passion for desktop support and has experience with Cloud Technologies in Azure and Microsoft 365. This role will provide support onsite to end users desktop computing environment and will work with other second level desktop engineers.IT Skills and...

  • Site Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand Farrow Jamieson Full time

    Would you consider working with a global pharmaceutical company who has for 70 years been dedicated to helping vets, farmers and pet owners have healthier animals?The CompanyA NYSE listed company, this is an opportunity to take a pivotal role in the smooth operations of a manufacturing laboratory.From their production facility in Trentham, a dedicated team...

  • Site Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand Working In Full time

    We are looking for an experienced site engineer to join our team. This is a permanent position, with guaranteed working hours between 40 to 52 per week.

  • Desktop Support Engineer L2

    2 weeks ago

    Wellington, Wellington, New Zealand Tech Planet Full time

    We are looking for a capable resource who is customer friendly and customer focused and has a passion for desktop support and has experience with Cloud Technologies in Azure and Microsoft 365. This role will provide support onsite to end users desktop computing environment and will work with other second level desktop engineers.IT Skills and...

  • Site Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand Downer Group Full time

    Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working hereDowner is committed to delivering excellence by ensuring our people have the environment and the means to be successfulWe also offer: Company car and work phone Free access to Marram health care benefits and discounted holiday homes Discounts for Samsung, Repco, PB Tech, Gym...

  • Business Support

    2 weeks ago

    Wellington, Wellington, New Zealand Inland Revenue Department - New Zealand Full time

    Business Support L2 Opportunity for you to enhance your career in professional administration Permanent position Wellington based We're offering great flexibility, support and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.Ara Whiwhi Mahi | The Opportunity**We have a permanent...

  • Site Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand Downer Group Full time

    Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working hereDowner is committed to delivering excellence by ensuring our people have the environment and the means to be successfulWe also offer: Company vehicle and work phone included Free access to Marram health care benefits and discounted holiday homes Discounts for Samsung, Repco,...

  • L2 Desktop Engineer

    2 weeks ago

    Wellington, Wellington, New Zealand Absolute IT Recruitment Specialists Full time

    Wellington- Engineering- NZD30 - NZD40 per hour- Part Time- Contracting- 07 Mar 2023- Opportunity to work at a Sports Centre. 6month contract role based in Upper Hutt (Trentham). Competitive hourly rate.ABOUT THE COMPANYOur client is a global technology company based in the Wellington CBD who have a variety of clients including large corporates, SME...