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Ict Support Technician
2 weeks ago
_Job Summary_
The ICT Support Technician is responsible for high-quality repair and maintenance service for a variety of IT devices including laptops, mobile phones, notepads, ICT peripherals, tablets, desktop computers and other electronic goods by diagnosing problems, installing, configuring and troubleshooting and resolution of technical problems.
_ The employee's tasks and duties include, but are not limited to the following:_
- Quality inspection and auditing
- Monitoring and maintaining computer systems and networks, both residential and business,
- Assemble and disassemble computers, laptops and other devices,
- Assist clients to resolve issues by facetoface discussions or over the telephone,
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults,
- Replacing parts as required,
- Providing specific business IT advice to commercial and business customers,
- Providing support, including procedural documentation and relevant reports to senior members of the company,
- Responding within agreed time limit to call outs
- Working continuously on task until completion (or referral to third parties, if appropriate)
- Prioritizing and managing many open cases at one time,
- Rapidly establishing a good working relationship with customers and other professionals,
- Testing and evaluation new technologies
- Conducting electrical safety checks on computer equipment,
- Configuration of client's equipment to connect to the internet via modem/DSL/router (Dial up/DSL customers only)
- Diagnose and Repair apple, Android and window phone
- Assisting senior members of staff, as required.
- Stock maintenance
- Keep the shop nice and tidy
- Deal with customers in a daily basis and resolve the issues/complaints if any
- Protect employees and customers by providing safe and clean store environment. Ensure all health and safety standards are met.
- To do such other duties as the Manager/Director may from time to time direct
_ The work locations and details are below._
- Number of positions: 2x
- Job Location: Wellington Region
- Hours of work: Minimum 35 hours per week and will be increased as required
- Position type: Fulltime and permanent position
_ Skills needed for staff_
- Main skills required with smart phones
- Should know soldering
- Software programming
- Broken glass refurbish
- PCB installation
- Good knowledge of internal components of motherboard
- Data back up
_ Experience/Qualifications / Knowledge_
- 1 year or more of relevant work experience in ICT is essential
- Relevant Level 5 qualification can be considered inlieu of work experience
- Proven knowledge repairing and maintaining mobile devices
- Should have worked on laptops, mobile phones, computers, notepads and other electronic goods
- Strong technical ability.
- Excellent customer service skills.
- Good understanding of computers and communication devices
- Are you willing to work roaster shifts including weekend and public holidays
- Able to work overtime if needed
- Excellent Communications skills, both verbal and written
- Is able to interact appropriately with a wide range of people
- Solid judgment skills
- Handson approach and a willingness to learn
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