Desktop Support Engineer
2 weeks ago
- Government agency, Wellington, Auckland or Christchurch based
- Flexible working
ABOUT THE COMPANY
Our client is a public service department of New Zealand charged with overseeing the New Zealand education system.
ABOUT THE ROLE
As the escalation path for Service Desk Analysts, the job is in charge of resolving first and second level issues for end user devices.
DUTIES
- Resolution of escalated issues from Service Desk Analysts.
- Desktop break/fix in the ICT Environment for Desktop and laptop computers, devices, monitors, keyboards, mice and cables, peripheral devices.
- Perform advanced diagnostics Windows Servers and services, including Active Directory, Exchange, SQL Citrix, and others
- Patching and upgrading Desktops and Servers
- Identifying opportunities for continuous process improvement within the Service Desk and Desktop Support areas.
- Provide a high level of technical/engineering support to customers
SKILLS & EXPERIENCE
- Proficiency in SCCM for efficient desktop management
- Scripting knowledge in Drupal or Powershell
- Previous experience in Remote Support and Change Management within a large Enterprise Organisation
- Knowledge of HP hardware and accessories such monitors, docks
- End user compute operating systems Windows and iOS
- Knowledge of Azure and skills for Intune
- Understanding of networking principles
- Strong troubleshooting and problemsolving abilities
- ITIL knowledge.
Must hold New Zealand citizenship, residency or a valid visa that allows full working rights in New Zealand in order to be considered for this role.
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