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Contact Centre Representative

4 months ago

Manukau, Auckland, New Zealand Amplifon Group Full time

Who we are:
Amplifon is the global leader in hearing health care.

We operate in 28 countries and in New Zealand trading under two well-known brands Bay Audiology and Dilworth Hearing; we operate in over 140 locations.

We're at the forefront of innovative hearing care services and we provide supportive leadership, and career pathway opportunities our mission is to help people rediscover the joy of hearing.

We offer a range of services, including hearing tests, hearing device fitting and maintenance, and ongoing support and care for our clients.

As one of our Contact Centre Representatives based in Takapuna, you'll be the first point of contact for our clients involving taking initial prospective calls and following up on leads and arranging bookings into our clinic diaries.


What we are looking for:

  • A commitment to great customer service through previous experience in a retail or customer service role
  • Clear communication style and being comfortable on the phone
  • Ability to use basic computer systems and technology
  • Selfmotivated and team oriented
  • Good attention to detail
  • Previous contact centre experience is great but not essential as full training is provided

Benefits:

  • Incremental pay increases every 6 months for up to 18 months based on performance. Thereafter, incremental pay will be increased annually based on performance
  • A day off to celebrate your Birthday
  • While you're employed at Amplifon NZ, receive free top of the range hearing aids (and a discount for family)
  • Discounted Southern Cross Health Insurance
  • Yearly Flu vaccinations
  • Career development pathways available both locally and globally including training support
  • A great working environment, which includes rewards and recognition programs, annual conferences and social activities