![Ford Motor Company](https://media.trabajo.org/img/noimg.jpg)
SEO Specialist
3 months ago
**Key Roles and Responsibilities of the Position**
The key responsibilities of this role include, but are not limited to:
- Deliver and launch all CCRG approved Recalls applicable to NZ.
- Plan and Coordinate Essential Special Service Tools for dealers by OKTB for new vehicle programs.
- Drive the Loan Tool Program.
- Create and Publish all service-related Dealer bulletins onto FMC Dealer.
- Act as the single point of contact for all NZ Stop Ships in accordance with FoA Import Quality team direction.
- Set up and coordinate all local repair Exchange Programs with local or Australian suppliers (eg, ICC, DVD, Transmissions).
- Administer Servis2 access requests for Dealer and Corporate requests.
- Attend and Support New Model Launches as required (Take To Market meetings, Upstream Launch Meetings, Diagnostics Meetings, local printing of CAWS guides etc.).
- Perform Upstream Gateway Reviews of CAWS Guides and amend as needed within timing guidelines provided by AP Upstream.
- Plan, Prepare and Deliver 2 rounds of Foreman’s Meetings for both North and South Island.
- Review/approve/redirect requests for extensions to Rental Vehicles resulting from Roadside Assist Program.
- Raise & Review Warranty Labour Rate requests from NZ Dealers.
- Act as the single point of contact for Warranty Parts Returns resulting from PVT requests.
- Provide Servis2 support for Dealers regarding damaged/written off Warranty Alerts.
- Support/drive technical requests for reducing warranty spend through exchange programs (such as 6R80 transmission and Puma engine).
- Prepare a monthly EDSR report highlighting YTD top 10 concerns raised by both NZ and FoA Dealers.
**Key Selection Criteria**
- Mechanical Trade min. qualification required.
- Understanding of Ford Dealer Service operations and previous Dealer/field experience desirable.
- Strong verbal and written communication skills.
- Strong interpersonal skills and ability to work within a diverse, cross-functional team.
**Experiences / competencies expected to be developed**
Leadership
- Strong leadership and influencing skills
- Initiative, independence and a drive for results
- Integrity and Courage
- Strong drive for customer satisfaction
- Ability to professionally represent Ford
- Ability to diplomatically handle difficult situations
- Ability to be flexible, adaptable and work autonomously Ability to build relationships with customers and DealersFunctional / Technical
- Competent in concern diagnosis and repair
- Ford Information systems
- Ford Diagnostic processes
- Ability to think strategically
- Ability to work effectively and manage stakeholder relationships
- Computer literate - Word, Excel, Outlook, PowerPoint, IDS and WebEx
- Ability to work under pressure in difficult environments
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