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Customer Relations Representative

2 months ago

Manukau, Auckland, New Zealand Applied Medical Full time

________________________________________:


A new opportunity exists for a professional, driven and successful C
ustomer Relations Representative to join our
Applied Medical New Zealand Operations team in Auckland.


About Applied Medical

  • Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fuelled our rapid growth and expansion worldwide._
  • What connects us all is our mission to improve the affordability and accessibility of highquality healthcare by delivering innovative technologies that enhance clinical care._
  • Be part of our growing Australian & New Zealand arm of our global organisation that makes decisions locally for what is right for patients, customers, our community and the environment._
  • Join the Applied Medical family today_
**_

About this role:

_**The Customer Relations role is responsible for providing professional, efficient and timely customer service, administration and warehouse support to the company's internal and external team, customers, stakeholders and vendors.

To ensure that these functions are managed effectively, efficiently and accurately and in line with organisational requirements.

Key objectives include:

  • Providing phone support to all customers in a professional manner, and redirecting where required
  • Accurately processing purchase orders, credits and other relevant data into SAP
  • General Administration in AP & AR duties as required
  • Ensuring that Applied's agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact
  • Observing all health and safety policies and procedures and taking all reasonable care that actions or omissions do not impact on the health and safety of others
  • Working within and actively promoting Applied's corporate strategies, policies, procedures and code of conduct
  • Operational warehouse & Logistical task coverage

Why Applied Medical?

  • Work for a market leader who is proud to have a significant and sustainable impact on healthcare.
  • An international work environment with an industryleading culture of learning and development.
  • Your wellness is important to us; our Employee Assistance Program is available to all team members.
  • Conveniently located in Auckland Airport region.

Our commitment to you:

  • On
- site training and skills development

  • Small office environment with supportive, consultative management team.
  • Participation in the company bonus scheme, based on achievement in your role.
  • Permanent secure role.

About you:

  • Previous use of SAP in a similar environment (preferred but not essential)
  • 12 years demonstrated experience in a customer service environment
  • High level of computer literacy and Intermediate working knowledge of MS Office and data management software and office equipment, along with demonstrated ability to learn other programs quickly
  • Exceptional planning and organisational skills, with a high level of attention to detail and efficiency to ensure deadlines are achieved
  • High level of interpersonal skills
  • Analysis and problemsolving skills
  • Highly effective and accurate written and oral communication skills
  • Demonstrated ability to work with limited supervision and display superior time management skills, initiative and self
- motivation and ability to prioritise competing tasks

Remuneration:


A competitive salary package comprised of base salary, kiwi saver and participation in a company bonus scheme based on achievement in your role.

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