Customer Service Coordinator/manager
2 weeks ago
**Responsibilities**:
- **Team Leadership**: Lead and motivate a team of customer service representatives to achieve performance targets and provide outstanding service.
- **Process Improvement**: Identify and implement improvements in customer service processes to enhance efficiency and effectiveness.
- **Customer Engagement**: Build strong relationships with customers and address inquiries, concerns, and feedback in a timely and professional manner.
- **Training and Development**: Develop training programs for customer service representatives to ensure continuous improvement and skill enhancement.
- **Quality Assurance**: Monitor and assess the quality of customer interactions to uphold high service standards.
- **Data Analysis**: Utilize customer feedback and service data to generate insights and make data-driven decisions to enhance the customer experience.
- **Collaboration**: Work closely with other departments to resolve customer issues and contribute to a positive cross-functional team environment.
- **Reporting**: Generate regular reports on customer service metrics, trends, and key performance indicators.
**Requirements**:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in a customer service leadership role.
- Strong interpersonal and leadership skills.
- Excellent communication skills, both verbal and written.
- Analytical mindset with the ability to interpret data and make strategic decisions.
- Ability to thrive in a fast-paced environment and handle pressure effectively.
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