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Field Support Analyst

4 months ago

Manukau, Auckland, New Zealand Auckland Council Full time

Field Support Analyst

  • Advance your skills and learn alongside accomplished & talented professionals
  • Work Life Balance
  • Fulltime permanent role, Auckland CBD Location with flexible options***
    The opportunity


Auckland Council is on a continued and significant transformation journey and as a result has a large Information Communications and Technology Services (ICT) capability.

This presents a unique opportunity for an ICT professional to come and join us in this exciting complex and energized Agile environment in a permanent role.


The Field Support Analyst is responsible for providing predominately second line end user computing support and excellent customer service to users at all Council locations.

There is a lessor component of 1st line resolution for customers at our drop-in stations.

You are flexible to travel to any site covered by the Council to resolve customer issues, on an on-demand basis.

The role is demanding with a strong emphasis on a high turnover of completion of incidents and requests

About you
It is essential that you have 3-5 years of experience supporting personal computer and telecommunication equipment.

You will have a strong background in service desk and client facing desktop support.

This will compliment your expertise in troubleshooting issues on desktops, laptops, mobile, audio-visual and thin-clients which is paramount for this position.

An exposure to the following will contribute to the success of your role:

  • Fine tuning basic software, network, device and printing problems
  • Installation, configuration and ongoing usability of computer and communication devices, peripheral equipment and software
  • Administration experience of Exchange and MS Active Directory user, groups and policies
  • Supporting Citrix users


This role will involve coordination and liaison with all other ICT teams with an emphasis toward improving customer service, your excellent communication skills (written and verbal), strong negotiation and diplomacy skills will also be heavily put into practice.


What we offer
Working 40 hours per week Monday to Friday; you will have flexibility with how those hours are set. Some of our people begin early, some stay later, and remote working is an option too.


As a high-performing organisation, we place high value on the quality of work done where achievements are regularly celebrated and recognised, embracing the culture of positivity, fun and passion into the workplace.

Whakamaua kia tina Be the how

Applications close
24 Feb 2023
**Band E