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Customer Service Representative

4 months ago

Manukau, Auckland, New Zealand NZ Post Full time
Customer Service Representative | East Tamaki

  • Monday to Friday 9:30am to 6pm
- $26.06 per hour

  • Location: 23 Underwood Street, East Tamaki, Auckland


The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff.

We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions.


In this dynamic role you will:

  • Communicate clearly with all our customers in a calm and professional manner
  • Manage undeliverable freight and damaged freight queries
  • Completing general administrative duties
  • Provide information and support regarding NZ Post products and services
  • Develop and maintain productive working relationships with customers and fellow staff alike
Some of the key things you'll possess to successfully perform this role include:

  • Available to work Monday to Friday 9:30AM
  • 6PM
  • Proven experience in customer service or retail to deal with a diverse range of customer queries
  • A willingness to learn and take on board our policies and procedures
  • Comfort using new systems and processes
  • Strong communication skills to engage our customers, discuss products and services that they need and provide solutions.
This is a job where you really contribute to our business and our customers experience.

From a supportive team environment, to training and development opportunities, we can really deliver you a great career We also love to recognise success - it's part of our culture.

We regularly get together to celebrate successes, special occasions, events or just have fun.
For more information about careers at New Zealand Post visit

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.