Business Manager

2 weeks ago

Christchurch, Canterbury, New Zealand Summerset Full time

Company Description
Summerset is the second largest retirement village operator in New Zealand.

We're passionate about providing quality service to our clients and we are growing quickly, with 39+ villages from Whangarei down to Dunedin.

At Summerset we are here to bring the best of life to our residents.

To do this, we know we need to take care of our people to form a team who are strong enough to care, operate as one team, and strive to do their best.


As the Business Administration Manager at our Avonhead Village, you will be responsible for the overall business management of services.

Your focus will be on key performance metrics for care, including occupancy, profitability, customer satisfaction, quality service delivery & responsibility for the administration team performance.


Your responsibilities will include:

  • Driving care & service package revenue targets, optimizing waitlists whilst also minimizing vacancy periods
  • Taking responsibility for all administrative tasks related to admissions and discharges
  • Managing sales enquiries and analytics for potential sales opportunities or risks
  • Meeting all quality & risk compliance requirements as well as implementing policy changes or systems
  • Supporting the Care Centre Manager and Village Manager to ensure right resources are available to deliver clinical leadership
  • Managing workforce resourcing and taking responsibility for leave liability planning

Qualifications

You will be an experienced operational leader with sound financial & business acumen as well as a strong initiative & ability to plan proactively.


To be successful you will bring:

  • 35 years experience managing contracts or business operations
  • The ability to work with data and produce meaningful insights and analysis
  • Strong verbal and written communication skills & the confidence for presenting and facilitating discussions
  • An ongoing service improvement focus & mindset as well as excellent customer service skills
  • Experience with Microsoft Word, Excel and PowerPoint
  • Tech Savviness and the ability to work with multiple systems to gain insights and data to implement improvements
  • A relevant tertiary qualification

Additional Information
To recognise the important work that you do for our residents, we offer many great benefits such as:

  • An enthusiastic and supportive team that is fun to be part of
  • Health cover (if applicable), social sporting teams, meal allowances, clothing allocation and discounts at a range of suppliers plus much more
  • We offer career progression and support for those looking to develop their skills further in the aged care industry.
If you, or someone you know, are strong enough to care, then we would love to hear from you.

The safety of our residents and staff is important to us.

For this reason, we require all our employees to be fully vaccinated and boosted against Covid-19 before commencing work at Summerset.

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