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Complaints Resolution Manager

3 months ago

Wellington, Wellington, New Zealand Summerset Full time
Summerset is one of NZ's fastest growing companies and the third largest retirement village operator in the country. We design, build and operate retirement villages right across New Zealand. We are proud of our dynamic work environment and an equally diverse workforce.

Our reputation is built on the experience of our residents.

Addressing concerns promptly and efficiently is essential to fostering trust and mutual respect in our village communities while meeting our obligations as an aged care provider.


With empathy and respect, the Complaints Resolution Manager (CRM) manages complex complaints and regularly checks in with residents about their experience in raising a complaint.

The CRM oversees Summerset's complaints handing processes, ensuring we are resolving complains in keeping with legislation and best practice in NZ and Australia.

They will use performance data and insights analysis to identify trends and root cause to deliver insights, tools and training, promoting a culture of continuous improvement.


Why Summerset?
Summerset's known for its excellent benefits and strong sense of values around care, teamwork and drive for excellence.

With some of the best benefits in the sector, some of these include:

  • Southern Cross Health Essentials
  • Company share scheme
  • Sick leave from day
  • Birthday leave
  • Staff discounts at various suppliers
Job Details

  • Reference # Posted on 06 Apr 2023
  • Closes on 30 Apr :55
  • Location(s)
  • Wellington
  • Wellington
City
  • Expertise
  • Administration & Office Support, Administrator, Executive Assistant, Village Assistant
  • Job level(s)
  • Experienced
  • Work type(s)
  • Permanent fulltime