Director Complaint Resolution- Organisational

6 months ago

Wellington, New Zealand New Zealand Government Full time

Exciting opportunity to lead the overall strategic direction of the Department's Complaint Resolution System and relationship management with monitoring entities
- Critical and challenging work
- Represent Ara Poutama, Corrections in external forums, nationally and internationally

Ngā kawenga | About the role
Our Organisational Resilience and Safety group's main goal is to make Ara Poutama, Department of Corrections better equipped to handle essential tasks effectively, even in unexpected situations. It aims to improve our ability to foresee and manage risks while also learning from past mistakes. Rather than just adding more rules, the focus is on providing clear guidance that supports meaningful work and prioritises safety.
The Director Complaint Resolution leads the overall strategic direction of the Department's complaint resolution system and the strategic relationship management with monitoring entities (e.g., the Office of the Ombudsman, Human Rights Commission, Health & Disability Commission). You will lead our strategic relationships with external partners, our response to monitoring entity reports, support and drive continuous improvement of our complaint resolution systems, policy, and practice.
In this position, you will also build strong working relationships throughout the Department, promote the significance and value of diversity in the workplace, and represent Ara Poutama Aotearoa in external forums, nationally and internationally.
This is a 11 month fixed-term/secondment opportunity based at National Office in Wellington
He kōrero mōu | About you
Ngā pūkenga me ngā wheako | Skills and experience

**You will bring the following to the role**:

- Advanced relationship management skills
- Advanced written and oral communication skills, and the ability to communicate complex issues to a wide range of stakeholders and audiences.
- An appreciation of the complexities and whole of government issues related to succeeding with Māori.
- A thorough knowledge and understanding of relevant legislation and statutory or international obligations.
- The ability to maintain a high level of confidentiality and manage sensitive information.

Utu ā-tau | Salary
The midpoint of the salary range is $160,758 and the full range (85%-120%) is $189,127 -$226,953. Appointment and remuneration will reflect skills and experience relevant to the role.
Ko wai mātou | About us
Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu.
As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whānau (relationships) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi.
It is an exciting time to join us, and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whānau.

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