Investigator
3 months ago
Mō te Tari o te Kaitiaki Mana Tangata - About the Ombudsman
The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and impartial, with the goal of fairness for all.
Mō tō mātou tira - About the team
Investigators in the Complaints Resolution Group work with the Chief Ombudsman to independently investigate and review complaints about the administrative conduct of public sector agencies, or decisions made by public sector agencies that affect people. Teams focus either on early resolution, or on more complex, longer investigations. This is a busy and exciting time to be part of the Complaints Resolution Group.
Mō te tūranga - About the role
As we deal with complaints relating to the full range of central and local government agencies, there will always be more to learn and no day will be the same You could be providing initial assistance one day then undertaking detailed investigations the next.
As an Investigator you will deal with challenging work that requires you to utilise a resolution-focussed approach. Your analytical and investigative skills are critical to achieving meaningful outcomes in your work.
Your ability to relate to and show empathy to people from diverse backgrounds, cultures, world views is crucial to success in the role, as you will be dealing with a variety of stakeholders, while also building cohesive relationships within your team and the wider organisation.
The work is challenging, varied, and fast-paced and requires judgment, integrity and resilience.
There are three roles available based in Wellington.
He kōrero mōu - About you
**To be successful in this role you will have**:
- Experience in investigations, complaint handling and/or other dispute resolution activities, including an understanding of core investigation principles and standards (ideally you will have at least 2 to 3 years' experience in a relevant role).
- A legal or other relevant tertiary qualification, or equivalent work experience in public law, political science or other related fields.
- Knowledge of practice and procedure in central or local government, or of the wider public sector.
- Excellent verbal and written communication skills.
- Proven ability to deal with a diverse range of internal and external stakeholders, and the ability to remain calm and focused when dealing with aggrieved parties.
- Excellent time management skills, the ability to perform under pressure, and to set priorities and meet deadlines under changing conditions.
Te painga o te mahi tahi me mātou - Our benefits, what we offer
Becoming part of an exceptional team in a dynamic organisation, where the work is challenging and rewarding. Your development and growth will be nurtured, and your work recognised and valued.
- Genuine career progression opportunities and professional development through training and mentoring by senior members of your team.
- Flexible working options
- Competitive remuneration
- Three extra Annual Leave days after 12 months of employment
- Onsite gym and personal trainer, free to all employees
- Three paid office holidays between Christmas and New Year
- Employee Assistance Programme (EAP)
Me pēhea te tono - How to apply
The Office of the Ombudsman encourages and supports all our workers to be vaccinated against COVID-19. The current position of the Office however, does not require COVID-19 vaccination as a condition of this role. Please note that the Office may, if a risk assessment identifies the need, introduce a vaccination requirement for managing an epidemic.
As the Ombudsman's role is to provide “fairness for all” New Zealanders, it is important that our staff represent New Zealanders from all walks of life. We value your individuality and how you can contribute to our team. We encourage applicants from all walks of life.
Depending on skills and experience the appointment range for this role is between $87,982 and $115,477 with the midpoint being $109,978.
Applications close 5pm, 9 October 2024
-
Investigator
7 months ago
Wellington City, New Zealand New Zealand Government Full time**Type**: Fixed term/Secondment (3 years)Hours: Full timeLocation: WellingtonBusiness Group: OperationsBranch: Kāwai ki te Iwi - Service Delivery and Operations Salary: $69,326 - $92,981 Identity Investigations sits within Te Pāhekoheko (Operations) business group and we predominantly investigate identity crime as it relates to New Zealand passports, New...
-
Senior Investigator
2 months ago
Wellington City, New Zealand New Zealand Government Full timeAs New Zealand's environmental regulator, the work we do today helps shape the future of our tomorrow. **Our purpose | To tātou Kaupapa**: We are the Environmental Protection Authority (EPA), New Zealand’s independent environmental regulator. Our role is important; to help protect our country’s unique way of life by looking out for the health of its...
-
Investigator
6 months ago
Wellington City, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...
-
Investigator
3 days ago
Wellington City, New Zealand NZ Ombudsman Full time**Mo te Tari o te Kaitiaki Mana Tangata - About the Ombudsman**: The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations, and encouraging good administration. The Chief Ombudsman is independent and impartial, with...
-
Investigator
6 months ago
Wellington, New Zealand New Zealand Police Full time**AO Investigator: Covert Online Team!** - **Based at Wellington District**: - **Band G**: - **Permanent**: - **NAV**: - **Police Employee**: - **JR 4616800** **E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.** - Stand at the stern of the canoe and feel the spray of the future biting at your face_ **Mō te tūnga | About the...
-
Investigator
6 months ago
Wellington, New Zealand New Zealand Police Full time**AO Investigator: Covert Online Team!** - **Based at Wellington District**: - **Band G**: - **Permanent**: - **NAV**: - **Police Employee**: - **JR 4616800** **E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.** - Stand at the stern of the canoe and feel the spray of the future biting at your face_ **Mō te tūnga | About the...
-
Senior Investigator
2 months ago
Wellington City, New Zealand New Zealand Government Full time**Type**:Fixed term (12 Months) **Hours**:Full time **Location**:Wellington **Business Group**: Charities Services **Branch**: Kāwai ki te Iwi / Service Delivery and Operations **Salary**: $85,181 - $114,410 In Charities Services we promote trust and confidence in charities, encourage good governance, support charities' efficiency and effectiveness and...
-
Senior Investigator
2 months ago
Wellington City, New Zealand Department of Internal Affairs NZ Full time**Type**:Fixed term (12 Months) **Hours**:Full time **Location**:Wellington **Business Group**:Charities Services **Branch**:Kāwai ki te Iwi / Service Delivery and Operations **Salary**:$85,181 - $114,410 In Charities Services we promote trust and confidence in charities, encourage good governance, support charities’ efficiency and effectiveness and...
-
Investigators Kaitūhura
6 months ago
Wellington City, New Zealand New Zealand Government Full timeStrong analytical, communication and resolution skills essential - A law degree and/or relevant clinical background or experience - Location - Wellington CBD - Full time Ko wai tātou | Who we areThe purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair...
-
Investigations Coordinator
7 months ago
Wellington City, New Zealand New Zealand Government Full time**Role Type**: Permanent, full-time **Location**: Petone **Salary Band**: $64,331 to $74,977 depending on skills and experience Kōrero mō te Tūranga - About the Role This role sits within our Investigations & Compliance Support directorate which is responsible for ensuring compliance across all of MPI's systems, as well as for the delivery of...
-
Assistant Investigator
4 months ago
Wellington City, New Zealand New Zealand Government Full timeKia hiwa rā, kia hiwa rā Kia hiwa rā ki tēnei tuku Kia hiwa rā ki tērā tuku Kia tū, kia oho, kia mataara! Assistant Investigator | Kaihōpara Tuarua Investigations & Dispute Resolution | Whakatewhatewha, Whakatau Raru Hoki Wellington or Auckland - Work for a forward thinking, dynamic independent Crown Entity - Engage with compelling and developing...
-
Manager Investigations
4 months ago
Wellington City, New Zealand New Zealand Government Full timeThe Civil Aviation Authority and the Aviation Security Service offer distinctively different career opportunities and embrace diverse talent. All jobs at the Authority contribute to ensuring safe and secure skies to help New Zealand fly. The Civil Aviation Authority is the regulatory arm of our organisation and the Aviation Security Service is the nationwide...
-
Manager Investigations
4 months ago
Wellington City, New Zealand Civil Aviation Authority of New Zealand Full timePermanent- Salaried Full Time- Wellington, NZ, 6011- A great new role to manage people, workflows, outputs and provide day-to-day leadership. - Work collaboratively across the Authority to achieve positive outcomes and organisational goals. - National Office, Wellington Working at our organisation you will have the opportunity to contribute to safe and...
-
Investigator
2 months ago
Auckland City, New Zealand Auckland Council Full timeDevelopment and career progression opportunity - A combination of fieldwork and office tasks with a multidisciplinary approach - Permanent, full time, Auckland based **He angitūtanga: The opportunity** You will be protecting our environment and community by investigating complaints relating to complex breaches and at times, serious offences and holding...
-
Assistant Investigator
1 week ago
Wellington City, New Zealand NZ Ombudsman Full time**Mo te Tari o te Kaitiaki Mana Tangata - About the Ombudsman**: The Chief Ombudsman works with his staff to help New Zealanders in their dealings with government agencies. The focus is on handling complaints against government agencies, undertaking investigations and inspections, and encouraging good administration. The Chief Ombudsman is independent and...
-
Assistant Investigator
3 months ago
Wellington City, New Zealand New Zealand Government Full timeJoin our friendly, supportive and highly-committed Wellington team! In this role, you can make a real impact. - Work in a dynamic and fast-paced environment - A vibrant work culture that values diversity and inclusion - Meaningful work to ensure good conduct of public sector agencies Mō te Tari o te Kaitiaki Mana Tangata - About the Ombudsman The Chief...
-
Assistant Investigator/investigator, Credit
6 months ago
Auckland City, New Zealand New Zealand Government Full timeMō te tūranga | About the role The team carries out a critical function for the Commission under the Credit Contracts and Consumer Finance Act, educating, engaging with and investigating lenders to ensure that borrowers are protected when borrowing money and lenders abide by the rules. You will engage with and investigate a diverse group of lenders (from...
-
Investigator
7 days ago
Auckland City, New Zealand New Zealand Government Full timeDiscover a career with purpose at MBIE **Discover a career with purpose at MBIE** - Opportunity to work on several occupational regulation schemes - Work as part of a growing team with new leadership roles - Interesting and varied case load - Auckland based, permanent role - Salary range: $85,537-$101,911 **Tenei turanga - About the Role**: Occupational...
-
Investigator/senior Investigator, Mergers
6 months ago
Auckland City, New Zealand New Zealand Government Full timeWe are looking for a talented individual to join our Mergers Team as an Investigator or Senior Investigator. This is a permanent role based in our either Tāmaki Makaurau (Auckland) office or Te Whanganui-a-Tara (Wellington) office. Mō te tūranga | About the role Sitting within the Competition Branch, the Mergers Team carries out a critical function for...
-
Specialist Investigator
6 months ago
Wellington City, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...