Customer Services Team Leader

2 weeks ago

Hamilton, Waikato, New Zealand Join Our Team, Waikato Full time
  • A permanent full-time position available for leading the Customer Services team at Tokoroa and Tirau.
  • An opportunity to contribute to our thriving community.
  • Help us deliver outstanding services to our community.
  • Immerse yourself in the breathtaking South Waikato District: a space to grow and a place to grow.

At the South Waikato District Council, we are committed to delivering an exceptional customer service to our community, ensuring every interaction is friendly, efficient and informative. We strive to promote the best of South Waikato, enhance visitor experiences and continuously improve our systems and processes. Join us in making a positive impact on our community and driving excellence in customer service.

Te āheinga: The opportunity

We are currently looking for an experienced leader to step into the role of Customer Services Team Leader and guide our frontline teams. Join us to utilize your people leadership skills and elevate our customer services facilities, and i-SITE facilities to the next level.

As our Customer Services Team Leader, you will:

  • Lead, motivate and develop team members to achieve organisational goals in a positive and productive environment.
  • Ensure excellent customer service by providing accurate advice to the Customer Services teams at Tokoroa and Tirau, managing rosters and promoting South Waikato's attractions.
  • Work closely with the Customer Services Team Leader at Putaruru to foster high standards in partnerships, monitor performance and drive continuous improvements in systems and processes.

Explore a dynamic setting that serves as the beating heart of our community, offering a vibrant environment for all.

As additional benefits, you can enjoy:

  • Relocation allowance (if applicable)
  • Cover of temporary accommodation (if applicable)
  • Flexible working arrangements
  • Free flu vaccinations
  • Subsidised skin-checks
  • Additional Christmas Leave (council days)
  • Additional annual leave purchase scheme
  • Ongoing training and development
  • And much more

Embark on a rewarding journey with us and take on the role of our Customer Services Team Leader

Being a part of our council implies being a member of our welcoming and supportive community. Whether you currently reside here or are considering a move to New Zealand's lushest region, South Waikato provides all the amenities for recreation, education, and healthcare. Centrally located, we offer convenient access to nearby destinations such as Taupo, Hamilton, and Rotorua. Explore the wonders that the mighty Waikato has in store for you at .

If you have any questions, please e-mail

Please also note that you must have the legal right to live and work in New Zealand to be considered for this role.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time, so don't miss out on this great opportunity.

#J-18808-Ljbffr

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