Desktop Support

5 hours ago


Auckland, Auckland, New Zealand Preferable - Crafting Careers Full time

Greetings from EIL Global

EIL Global is an IT services company headquartered in Adelaide, Australia, with offices and clients across the Asia Pacific and EMEA regions. We provide IT support services for desktops, servers, networks, and data center solutions.

We are currently looking for an experienced Desktop Support Engineer – L1 for a full-time onsite role in Auckland, New Zealand.

Position: Desktop Support Engineer – L1 (Onsite)

Location: West Auckland, New Zealand (Work from Office)

Employment Type: Independent Contractor

Experience: 3–5 years

Workdays: Monday to Friday

Candidate Location: Must be currently in Auckland, New Zealand

Role Responsibilities:

Provide support for PCs, laptops, cabling, AV devices, printers, peripherals, phones, and security equipment

Troubleshoot hardware, software, OS, and basic network issues

Support Windows systems, printers/scanners, and user devices

Perform PC setup, configuration, and break-fix activities

Assist with basic administration of switches, routers, Wi-Fi access points, and firewalls

Support basic datacentre and application architecture, including hard reboots of onsite equipment

Configure routers and switches and integrate hardware components

Support backup, tape, and Exchange infrastructure

Work with internal teams on medium-complexity projects

Prepare technical reports and documentation

Communicate clearly with users and stakeholders

Requirements:

3–5 years of experience in Desktop Support / IT Support

Strong troubleshooting and customer support skills

Good verbal and written communication skills

Ability to work independently and follow defined procedures

Fluent in the local language and good English communication

No CCNA or similar certification required

Only local candidates currently in Auckland



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