Field Service Network Break-Fix Support

3 days ago

Auckland, Auckland, New Zealand EIL Global IT Solutions and Services Full time NZ$60,000 - NZ$90,000 per year

Company Overview

EIL Global is a leading IT service provider headquartered in Adelaide, Australia. We deliver comprehensive IT solutions across the Asia Pacific and EMEA regions, specializing in digital transformation through professional and managed services. Our expertise spans desktops, servers, networks, and data centre technologies, with innovative solutions in AIOPS, AI-based workforce automation, and blockchain. We cater to enterprises navigating their digital journeys with cutting-edge IT infrastructure services. Visit us at our website.

Job Overview

EIL Global IT Solutions and Services Pvt Ltd is seeking a Junior Field Service Network Break Fix Support professional for a freelance position in Auckland. The ideal candidate will have 1 to 3 years of experience in network troubleshooting and repair within an IT infrastructure setting. This role requires a hands-on individual capable of quick diagnostics and effective problem resolution in both LAN and WAN environments. Candidates must possess a strong set of technical skills essential for maintaining and enhancing our clients' network systems.

Qualifications and Skills

  • Network troubleshooting and diagnostics tools (Mandatory skill).
  • LAN/WAN setup and maintenance (Mandatory skill).
  • Cisco Certified Network Associate (CCNA) certification is highly desirable.
  • Juniper Networks Certified Associate (JNCIA) is required for comprehensive network support.
  • Proficient in firewall configuration and management to safeguard network integrity.
  • Experience with fiber optic cable installation and repair for enhanced connectivity solutions.
  • Adept at wireless network configuration to ensure seamless connectivity across devices.
  • Familiarity with remote monitoring and management (RMM) tools for proactive network oversight.

Roles and Responsibilities

  • Diagnose and resolve network hardware and software issues to minimize downtime.
  • Perform installation and maintenance of LAN/WAN networks in line with industry best practices.
  • Manage and configure firewalls to protect network data and prevent unauthorized access.
  • Conduct fiber optic cable repairs to maintain high-speed network performance.
  • Ensure optimal functioning of wireless networks to meet dynamic user demands.
  • Utilize remote monitoring tools to observe network activity and proactively address issues.
  • Document diagnostic processes and resolution steps to enhance knowledge base and speed of service.
  • Assist in the evaluation and implementation of new network solutions to improve service delivery.

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