Desktop & Network Support Engineer –FTE, Auckland

3 days ago

Auckland, Auckland, New Zealand EIL Global IT Solutions and Services Full time NZ$60,000 - NZ$90,000 per year

Key Responsibilities:

Desktop Support:

  • Provide break-fix support for desktops, laptops (Windows/macOS), iMacs, and POS devices.
  • Diagnose and replace hardware components such as HDD, RAM, motherboard, screen, keyboard, fan, and power supply.
  • Assist with software installations, OS configurations, and basic application troubleshooting.
  • Set up and troubleshoot POS terminals, receipt printers, barcode scanners, and card readers.
  • Perform system imaging and reimaging using deployment tools or bootable media.
  • Maintain accurate records of service activities in the ticketing system.
  • Manage and maintain a local inventory of spare parts and tools.

Network Support:

  • Provide basic onsite network support for LAN/WAN issues, cabling, and device connectivity.
  • Assist in troubleshooting and resolving issues related to switches, access points, and patch panels.
  • Support connectivity of end-user devices including desktop PCs, printers, and POS systems to the network.
  • Liaise with remote network teams during network testing, configuration changes, or outage support.
  • Identify and report recurring network issues to relevant teams for further analysis.

General Responsibilities:

  • Ensure SLA compliance and maintain a high standard of customer satisfaction.

Work collaboratively with other teams to escalate or resolve issues beyond scope.

Kindly share your updated CV with us

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