Expression of Interest_Senior Desktop Engineer

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are looking for a Senior Desktop Engineer, to provide 2nd to 3rd level support of the customer's End User Computing Environment.

This Environment includes:

• Operating System and End Point Management client software
• Nominated Fujitsu supported Applications and Peripherals.
• PC systems and peripherals
• Printer systems

This role reports into Squad Manager and offers hybrid working. Auckland location preferred but flexible across Wellington and Christchurch.

Responsibilities and Accountabilities

The key responsibilities and associated duties of the position fall into the following main areas:

• Act as Level 2–3 escalation for end-user computing issues, ensuring timely resolution and customer satisfaction.
• Own and manage incidents through to resolution, leveraging ITIL processes and service delivery standards.
• Support system management tools and processes (AV updates, backups, monitoring, access).
• Collaborate with teams to implement changes, review peer work, and maintain accurate documentation.
• Identify and drive service improvement initiatives.
• Manage small projects related to systems and services.
• Maintain strong communication with customers and internal teams, presenting Fujitsu as "One".
• Stay current with technical standards and continuously enhance skills.
• This role will also carry out other duties as may be specified from time to time by the Squad Manager

Requirements and Experience

To succeed in this role you will have:

• 5+ years in end-user technology support and troubleshooting (Windows, Apple, iOS, Android).
• Experience with SCCM, ServiceNow, and endpoint management tools.
• Strong knowledge of O365, Active Directory, and scripting (PowerShell, VBScript).
• ITIL v4 Foundations Certification; MCP and Cert IV in IT or higher.
• Proven leadership and team management experience.
• Excellent communication and problem-solving skills.
• Ability to obtain NZ government clearance and pass police checks.

Qualification Requirements

• Demonstrated working knowledge of Apple MAC, IOS and Android Operating Systems,
• Experience with a range of end user management tools including but not limited to SCCM.
• Experience with Service Now.
• 5+ years troubleshooting and maintaining PCs in a Windows environment.
• 5+ years' experience with end user technology support.
• Previous experience is managing teams or staff.
• Cert IV Information Technology or higher
• MCP
• ITIL v4 Foundations Certification

Desired Experience, Other Knowledge & Attributes

• 5+ years troubleshooting and maintaining PCs in a Windows environment.
• 5+ years' experience with end user technology support
• Windows family of Operating Systems
• Strong O365, knowledge
• Proven MS Office suite including Outlook, Word, Excel, PowerPoint, Access
• M365 Fundamentals
• Experience with SOE principles, LAN environments, and incident/problem management.
• Strong customer focus and ability to mentor junior staff.
• Analytical mindset with a "can-do" attitude.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from
women and gender-diverse people; Aboriginal and Torres Strait Islander people
;
Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders
. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.