Onsite Support Engineer

3 days ago


Auckland, Auckland, New Zealand Preferable - Crafting Careers Full time

On-Site End User Support Engineer (NZ Citizens Only)

Location: Auckland, New Zealand

Employment Type: [Full-time / Contract]

Start Date: Immediate

About The Role
We're seeking an experienced On-Site End User Support Engineer to provide hands-on IT support across desktops, laptops, and related systems. You'll be responsible for resolving technical issues, onboarding users, and ensuring a smooth IT experience for all staff.

Key Responsibilities

Provide first-level support and timely resolution of incidents and requests.

Set up and configure new laptops/desktops for onboarding users.

Install, upgrade, and troubleshoot Windows OS, Office 365, and other applications.

Diagnose and repair hardware, printers, and mobile devices.

Support network connectivity (Wi-Fi, VPN, Firewalls).

Maintain asset inventory and documentation in ticketing tools (e.g., ServiceNow).

Skills & Experience
Proven experience in Windows desktop and end-user support.

Strong knowledge of Active Directory, Office 365, SCCM, Intune, and BitLocker.

Experience with mobile device management (iOS/Android) and Teams conferencing.

Excellent troubleshooting, communication, and customer service skills.

Familiarity with ITIL/ITSM processes.

Please share update CV with your expected pay to



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